We are thrilled to announce a new opportunity as an IT Support Technician located on the outskirts of Ipswich, Suffolk. Our client, a prominent health and wellbeing organization encompassing 4 diverse entities, delivers a wide array of clinical products to clients across public and private sectors. Recognized as a stellar workplace, they were honored with the Platinum Employer for Best Employer in their Industry at the 2023 Best Employer East Awards.
As the successful candidate, you will serve as the primary point of contact for all internal IT inquiries. Responsibilities include fielding inbound calls, documenting IT requests, managing new hardware orders, setups, and distribution, as well as overseeing the monitoring of Desktops, Servers & Networks.
*** Full driving licence is essential ***
Essential experience for the position of IT Support Technician:
Clients; Windows 7/8/10, Desktop, Laptop, Mobile Phones and tablets
Servers: Windows Server, Linux Distributions, Azure Cloud
Domain: Active Directory, Group Policies and File Servers
Security/Networks: Anti-Virus, Backups, Firewalls, Routers, VPN, Telephony (3CX) (Desirable)
Essential Knowledge for the position of IT Support Technician:
* Using and Supporting Microsoft Office (E)
* Supporting computer networks (E)
* Installing PCs/Upgrading software (E)
* Data download and transfer (E)
* Network and system monitoring (E)
* Routine system administration (E)
Skills required for the position of IT Support Technician:
* Hardware Troubleshooting: * Knowledge of computer hardware components.
* Ability to diagnose and fix hardware issues.

* Software Troubleshooting: * Proficiency in operating systems (Windows, macOS, Linux).
* Familiarity with common software applications and troubleshooting methods.

* Networking: * Understanding of network protocols and configurations (TCP/IP, DNS, DHCP).
* Experience with routers, switches, firewalls, and wireless networks.

* System Administration: * Managing and configuring servers (Windows Server, Linux).
* Knowledge of Active Directory, group policies, and user management.

* Security: * Awareness of cybersecurity principles and practices.
* Ability to implement and monitor security measures.

* Remote Support Tools: * Proficiency with remote desktop applications and support tools.
* Experience with help desk software and ticketing systems.

Benefits:
Salary £23,795.20 - £28,000 per annum
Permanent position, offering 40 hours per week
Working pattern 8am-5pm or 9am to 6pm
Flexible Working
25 days’ annual leave plus 8 days’ bank holidays; increasing with completed years’ service & opportunity to purchase additional leave
Moving Day Leave
Membership of the Company pension scheme
Recruit a Friend bonus scheme
Environmental Initiatives
Health Cash Plan
Free Eye Tests every 2 years
Free annual Flu-Vaccination
Free onsite parking
Apply today! Join us in this exciting role and be part of a team dedicated to excellence in IT support within the dynamic health and wellbeing sector. #ITSupport#JobOpening#SuffolkOpportunity