Key Account Manager
Remote
An opportunity to work in a national leading supplier of fire & security services within the Social Housing sector, the company has years of experience and are growing fast, they are looking for an experienced Key Account Manager to join a successful and motivated team.
Package
£40-45,000
Bonus scheme | on going career development | 22 days holiday + Bank holidays
Main Responsibilities
* oversees the relationships with the MCS’ most important clients within the Social Housing Sector
* Develop trusted relationships with a portfolio of major clients
* Acquire a thorough understanding of key customer needs and requirements, creating action plans and achievable timescales to manage expectations and delivery.
* Serve as the link of communication between key customers and internal customer contract teams, creating a transparent and open communication channel for both parties to work towards.
* Ensure the correct products and services are delivered to customers in a timely manner
* Play an integral part in the Commercial team in generating new sales
* Addressing customer complaints in coordination with the management team
* Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
* Attending customer meetings with assigned contracts along with the Commercial department, as required.
Knowledge and Experiences
* Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
* Proactiveness and effective leadership of non-direct report to drive for results, ensuring the customers will consistently be given high-quality service and that MCS meets company targets.
* Strengths in problem-solving and negotiation to meet the desired outcome without compromising relationships.
* Commercially-minded - knowing when to pursue avenues of work to benefit both the customer and MCS.
* Proactive in processes to be a forward-thinker to meet the needs of the customer, taking ownership when issues arise and knowing who is appropriate to involve to resolve.
* Creative and innovative towards new ways of working with a continuous improvement mind set.
If you are local to the area and seeking a new Key Account Manager position, then please apply now. If your application is successful a 4way member will be in touch.