* Competitive salary package.
* Opportunities for career development and progression.
* Supportive and friendly team environment.
Talent Guardian is working with a client in Poole to find a Customer Services Executive to join the team. The successful candidate will manage the D2C customer service operations, ensuring exceptional service delivery to direct customers. This role involves handling inquiries and resolving issues promptly, serving as a key brand ambassador.
 
Key Responsibilities:
* Manage and prioritise incoming customer D2C enquiries through the system.
* Respond to external emails and inquiries promptly and professionally.
* Collaborate with internal teams to resolve customer issues effectively.
* Maintain accurate records of customer interactions and transactions.
* Monitor and report on customer satisfaction metrics.
* Assist in developing and implementing customer service policies.
* Continuously improve the customer experience and enhance brand loyalty.
Qualifications and Skills:
* Previous experience in customer service, ideally in a D2C environment.
* Exceptional organisational and time-management skills.
* Strong written and verbal communication abilities.
* Ability to thrive in a team-oriented, open-plan environment.
* Proficiency in using CRM software and systems.
* Strong problem-solving skills and a proactive approach to customer service.
* Ability to work well under pressure and meet deadlines.
Benefits:
* Competitive salary package.
* Opportunities for career development and progression.
* Supportive and friendly team environment.
* Employee benefits and perks.