Arcas Technology is partnered with a leading consultancy based in London who are currently looking for an experienced IT Systems Engineer to join their business on a permanent basis.
In this position, you will be responsible for overseeing the daily IT infrastructure support across various locations, encompassing tasks such as:
* Supervising existing procedures
* Identifying and resolving software and hardware issues on both Mac and Windows platforms, across diverse systems and applications
* Supporting workspace members with shared service inquiries
* Overseeing the IT service desk (including asset inventory, change management, etc.)
* Managing all tiers of support for the IT helpdesk
* Ensuring timely software and firmware updates
* Addressing problems related to the print, copy, and scan functions of the printing systems, guaranteeing functionality for users
Additionally, you will play a key role in:
* Aiding in the rollout of new software and hardware
* Ensuring that technical support and solution implementations adhere to change management procedures and best practices
* Collaborating with the Head of Technology to diagnose and resolve network issues, working with our ISP to provide technical support for the LAN/WAN/VPN environment, VLAN network, and wireless network topology
* Providing technical support for ad-hoc business projects (including software implementation and one-off member services)
Key technologies:
* Windows & Mac OS
* Microsoft 365
* Azure AD / InTune / Entra
* LAN/WAN/VPN
* Jamf
* Apple Business Manager
* Fresh Service
* Teamviewer
If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.