Assessment Officer
other jobs Elevate Projects Ltd
Added before 75 Days
- England,London
- full-time
- £22.19 - £28.50 per hour
Job Description:
Elevate Projects are working in partnership with a valued client to appoint an Assessment Officer, you’ll be joining a fantastic team, and great working environment where there is an expectation for all staff to follow and work to their core values.
As an Assessment Officer you will:
* Manage a caseload ensuring all cases are progressed efficiently, within agreed time scales.
* Manage complex case loads that require more in depth enquires.
* Interview and advise those who apply for assistance under homeless legislation.
* Ensure excellent customer service standards are maintained for all relevant client groups.
* Ensure all information is fully documented appropriately.
* Promote alternative housing options, preventing homelessness.
* Maintaining good knowledge of housing legislation, associated case law, council policy and procedures.
* Liaise and refer cases to other services or parts of the council and external organisations.
* Contribute to the development and delivery of the council’s homelessness strategy and targets.
* Attend court as a witness on behalf of the council and provide evidenced.
* Attend meetings including specific cases conferences.
* Develop and maintain positive relationships with colleagues, stakeholders, and communities.
* Support organisational change and learning.
* Promote sustainability, including the culture of innovations and accountability.
It’s essential to have:
* Knowledge of the duties owed to the homeless under part VII of the housing act 1996 and homelessness act 2022.
* Knowledge of landlord and tenant legislation, the housing act 1985 and 1988, the protection from eviction act 1977 and knowledge of family law and welfare benefits
* Knowledge of strategies for preventing homelessness and the main housing options initiatives
* Ability to deliver homelessness prevention and housing option solutions.
* Experienced of working in a busy customer-oriented environment, delivery excellent customer service
* Communicate effectively verbally and in writing.
* Excellent IT skills.
* Experienced in empathising with vulnerable people in difficult circumstances.
* Ability to work under pressure, organise own workload and deliver tasks to high standards.
As an Assessment Officer you will:
* Manage a caseload ensuring all cases are progressed efficiently, within agreed time scales.
* Manage complex case loads that require more in depth enquires.
* Interview and advise those who apply for assistance under homeless legislation.
* Ensure excellent customer service standards are maintained for all relevant client groups.
* Ensure all information is fully documented appropriately.
* Promote alternative housing options, preventing homelessness.
* Maintaining good knowledge of housing legislation, associated case law, council policy and procedures.
* Liaise and refer cases to other services or parts of the council and external organisations.
* Contribute to the development and delivery of the council’s homelessness strategy and targets.
* Attend court as a witness on behalf of the council and provide evidenced.
* Attend meetings including specific cases conferences.
* Develop and maintain positive relationships with colleagues, stakeholders, and communities.
* Support organisational change and learning.
* Promote sustainability, including the culture of innovations and accountability.
It’s essential to have:
* Knowledge of the duties owed to the homeless under part VII of the housing act 1996 and homelessness act 2022.
* Knowledge of landlord and tenant legislation, the housing act 1985 and 1988, the protection from eviction act 1977 and knowledge of family law and welfare benefits
* Knowledge of strategies for preventing homelessness and the main housing options initiatives
* Ability to deliver homelessness prevention and housing option solutions.
* Experienced of working in a busy customer-oriented environment, delivery excellent customer service
* Communicate effectively verbally and in writing.
* Excellent IT skills.
* Experienced in empathising with vulnerable people in difficult circumstances.
* Ability to work under pressure, organise own workload and deliver tasks to high standards.
Job number 1411390