Summary We’ve got an exciting opportunity for a Welcome & Service Assistant to join our team.  
Duration: Fixed term for 12 months.
Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.Weekend and bank holiday working is required.
Interviews:
24 July 2024.
What it’s like to work here Reporting to the Welcome and Service Assistant Managers, you’ll be part of a team of 10 colleagues. You’ll also have a chance to work in our new Visitor Welcome Centre which is a multi-functional space for our visitors, staff and volunteers.
This is a varied and flexible role, you’ll be working both outside and inside the property.
What you’ll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information.  Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

You’ll be scanning membership cards and encouraging visitors to take out new membership and you might be asked to help out with access requests, shuttling visitors from the New Inn to the gardens.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with a passion for delivering great customer service.  
Who we’re looking for We’d love to hear from you if you are:
* customer focused with an understanding of the importance of great service
* a team player, but also can work on your own initiative
* well organised and adaptable
* willing to learn new skills
* have a positive attitude  
The package The National Trust has the motto ’For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Tax-free childcare scheme
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme 
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.