IT Support Technician
£25k -£30k
Herefordshire
Benefits:
* Refer a friend bonus
* Employee rewards scheme such as Employee of the Month
* Retail discounts platform
* Health and wellbeing services for employees and their families
* 25 days holiday plus bank holidays
System & Hardware Support Co-ordinator
As a committed people company we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for a Systems & Hardware Support Co-ordinator to join our enthusiastic team, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK.
Job Purpose
Reporting to the Head of IT - The System and Hardware Support Coordinator serves as a linchpin within the IT department, ensuring the seamless functioning of both hardware and software systems across the organisation. This role focuses on creating and managing user accounts, maintaining system integrity, and providing daily support to both engineers and office staff to promote efficient operational flow. Additionally, the coordinator is responsible for managing telecommunication devices, ensuring data security, and providing customised data solutions to meet the specific needs of the organisation.
Main Duties & Responsibilities
* Create and manage user accounts and email mailboxes
* Maintain and update Active Directory (AD) with accurate contact information
* Administer multi-factor authentication (MFA) for all new users
* Write and implement Excel macros and SQL queries for data exports
* Set up and manage mobile devices for new starters, enrolling them onto Airwatch
* Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products
* Offer general user support
* Update site contacts and pricelists
* Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff
* Ensure up-to-date rules on the .19 server for IRIS notifications
* Prepare and distribute weekly PM calls for the upcoming week
* Notify upcoming calls for the next week
* Create PM calls, contracts, and notify calls for the upcoming month
* Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills
* Create and manage user accounts and email mailboxes
* Assign or remove Microsoft licenses as required
* Maintain and update Active Directory (AD) with accurate contact information
* Administer multi-factor authentication (MFA) for all new users
* Manage and customise email services, including distribution groups
* Write and implement Excel macros and SQL queries for data exports
* Set up and manage mobile devices for new starters, enrolling them onto Airwatch
* Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products
* Business-specific application support - creating PM visits for the following week and month
* Commitment to continuous learning and development
Experience, Skills & Requirements
Technical Proficiency
* Solid understanding of Microsoft Office Suite, especially Excel for creating macros
* Microsoft 365 knowledge
* Familiarity with SQL for data manipulation and exports
* Proficient in Active Directory (AD) management including Azure AD and other Microsoft services
* Knowledge of mobile device management, particularly Airwatch
* Experience in setting up and troubleshooting hardware, including mobile phones and workstations
* Familiarity with VPN and Wi-Fi configurations
Problem-Solving Skills
* Strong analytical and problem-solving abilities to diagnose and fix issues efficiently
* Ability to adapt and find solutions to new challenges as they arise
Communication Skills
* Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff
* Ability to create clear and concise documentation for internal procedures and system configurations
Teamwork and Leadership
* Ability to work well in a team, as well as independently when required
* Experience in leading or coordinating small projects or teams would be advantageous
Customer Service Skills
* Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders
* Ability to explain technical concepts to non-technical users in an understandable manner
Professional Experience
* A minimum of 2-3 years of experience in a similar role is highly desirable
* Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.