About us
Avencia are partnered with a global commercial insurer who are looking fr a Senior Claims Adjuster to join their property team.
The role
To desktop adjust own portfolio of cases notified, from first advice through to settlement within designated Branch authority, in accordance with the claims handling manual. The cases are varied and may include both lead and follow claims to a high technical level.
Key accountabilities
* To undertake an initial evaluation of cause of loss to determine whether a claim is covered and what further information may be required.
* To decide the Company’s response to claims, based on correct interpretation of policy and underwriting documentation; investigating, negotiating and settling claims within statutory and company guidelines. This includes coverage analysis and policy determination.
* To assist in the process for setting accurate, realistic and timely claim reserves to enable management to assess the company exposure.
* To liaise variously with clients, loss adjusters, solicitors, experts, brokers, and TPA’s as appropriate for claims service and investigation.
* To lead market meetings, thorough working knowledge of international programmes and international/US claims.
* Liaise regarding any issues which need to be discussed with the Underwriting Director - Property.
* Referral point for, including training, coaching and technical issues to other claim handlers.
* Develop and maintain excellent relationships with key brokers and clients at all relevant levels of their business.
* Contribute to the development/enhancement of Property Claims marketing material.
* To maintain accurate records for auditing and regulatory purposes, preparing reports as necessary.
* To ensure accurate entry of claims data into Company systems to enable precise reporting on the nature and financial impact of the claims portfolio and to assist in the preparation of MI.
* To proactively participate in projects or other initiatives designed to improve the effectiveness or efficiency of the department.
* To undertake any other tasks as requested by the Claims Director, in order that the team achieve its objectives.
Skills & experience
* Experienced in handling property claims.
* Understands the core principles of insurances and how this is applied to the Claims function on a day to day basis.
* An awareness of general issues affecting claim adjudication.
* Effective negotiation skills to arrive at equitable and fair settlement, with insureds / claimants, or authorised agencies and third parties.