Customer Service and Warehousing assistant
other jobs Trinity Resource Solutions
Added before 74 Days
- England,South East,Berkshire,Slough
- full-time
- £24,000 - £26,000 per annum
Job Description:
We are looking for a versatile and highly skilled Customer Service and Warehousing assistant join our clients team. This unique role combines responsibilities from customer service, warehousing, and some engineering responsibilities, requiring a candidate who is adept at managing customer interactions, overseeing warehouse operations, and providing 1st line engineering solutions and simple fixes.
Key Responsibilities:
Customer Service:
* Respond to customer inquiries via phone, email, and chat promptly and professionally.
* Provide detailed information about products and services, resolve customer complaints, and ensure customer satisfaction.
* Process orders, returns, and exchanges accurately and efficiently.
* Maintain and update customer records and account information.
* Collaborate with other departments to resolve complex customer issues and improve service quality.
Warehousing:
* Oversee receiving, unloading, counting, and stocking of physical inventory in the warehouse.
* Ensure orders are processed efficiently and accurately, and prepare orders by processing requests, pulling materials, and packing boxes.
* Maintain inventory control and ensure proper stock levels.
* Organize and maintain a clean, safe, and orderly warehouse environment.
* Operate and maintain warehouse vehicles and equipment, including forklifts and pallet jacks.
Engineering:
* Provide technical support and first line fixes.
* Responsible for repairs and testing of products.
* Provide RMA to customers and maintaining RMA record sheet.(Returns Merchandise Authorisation)
* Monthly report documenting returns, repairs, warranty replacements for possible credit.
Qualifications:
* Qualification in Engineering (Industrial, Mechanical, or related field) preferred but not essential.
* Proven experience in customer service, warehousing.
* Proficiency with software.
* Strong organizational, multitasking, and problem-solving skills.
* Excellent communication and interpersonal abilities.
* Ability to lift or move heavy products and operate warehouse equipment.
* Familiarity with inventory management systems and CRM software.
Benefits:
* Salary £24-26k
* Statutory Pension
* 21 days holiday going up 1 day per year worked to a maximum of 26 days holiday
Key Responsibilities:
Customer Service:
* Respond to customer inquiries via phone, email, and chat promptly and professionally.
* Provide detailed information about products and services, resolve customer complaints, and ensure customer satisfaction.
* Process orders, returns, and exchanges accurately and efficiently.
* Maintain and update customer records and account information.
* Collaborate with other departments to resolve complex customer issues and improve service quality.
Warehousing:
* Oversee receiving, unloading, counting, and stocking of physical inventory in the warehouse.
* Ensure orders are processed efficiently and accurately, and prepare orders by processing requests, pulling materials, and packing boxes.
* Maintain inventory control and ensure proper stock levels.
* Organize and maintain a clean, safe, and orderly warehouse environment.
* Operate and maintain warehouse vehicles and equipment, including forklifts and pallet jacks.
Engineering:
* Provide technical support and first line fixes.
* Responsible for repairs and testing of products.
* Provide RMA to customers and maintaining RMA record sheet.(Returns Merchandise Authorisation)
* Monthly report documenting returns, repairs, warranty replacements for possible credit.
Qualifications:
* Qualification in Engineering (Industrial, Mechanical, or related field) preferred but not essential.
* Proven experience in customer service, warehousing.
* Proficiency with software.
* Strong organizational, multitasking, and problem-solving skills.
* Excellent communication and interpersonal abilities.
* Ability to lift or move heavy products and operate warehouse equipment.
* Familiarity with inventory management systems and CRM software.
Benefits:
* Salary £24-26k
* Statutory Pension
* 21 days holiday going up 1 day per year worked to a maximum of 26 days holiday
Job number 1415252
metapel
Company Details:
Trinity Resource Solutions
We unlock opportunities and accelerate growth for clients and candidates alike. Operating across the UK, we also support parts of Europe, working on e...