The role:
A successful financial services company is now looking for a Collections Executive to join its team in Newport. The Collections Executive will play an important role in meeting the overall business objectives in ensuring all customer accounts are up to date with payments. Mon-Fri 9-5, 3 days working from home. Hybrid working (2 days @ home per week) is available upon completion of the probationary period. Further responsibilities include…
* Maintain and administer a portfolio of customer accounts
* Negotiate with customers and suppliers to achieve the best payment outcomes
* Use tact and discretion when negotiating with customers and suppliers to build and maintain positive working relationships
* Make recommendations to line managers when appropriate to agree the best course of action on cases in arrears
* Assist line manager with reporting and case summaries
* Communicate with customers in a polite and professional manner to ensure the best possible solutions are achieved at all times
The Company:
* An award winning Financial Services business with excellent customer service and impressive growth plans for the future. Hybrid working is available upon completion of the probationary period.
The Person:
* Financial Services Collections/Customer Service experience with the ability to engage positively with customers to achieve mutually beneficial results
* Experience of account collections would be beneficial but not essential
* Demonstrate empathy and understanding in order to achieve the best results for all parties concerned
* Flexible and able to prioritise daily/weekly work schedules
* Willing to go the extra mile to achieve the best collection results on each account
* Excellent communication skills
Salary:
* £26k plus 25 days hols, monthly bonus, health, 3% pension, life assurance, gym membership