We are currently looking to recruit a Customer Service Advisor for our successful and growing client on the outskirts of Ripley, who offer growth of their employees and offer a number of benefits.
To be considered for the role, you’ll require the following essentials:
* Proven experience of providing excellent customer service
* Natural problem solver
* Excellent communication skills
* Excellent telephone manner
* Previous Call Centre experience is desirable, however not essential.
* Have a strong knowledge of Microsoft applications and web-based platforms
The ideal candidate will have proven customer service experience in either a face to face or telephone-based capacity. Having a calm and reassuring manner is a must, as is the ability to ensure customer satisfaction.
Within this position, you’ll also be:
* Your main focus will be to liaise with customers who contact our Client via telephone, email or live chat
* Work alongside the Engineers and existing customers to arrange visits whilst keeping both informed of any updates
* Ensure that all queries are answered within a timely to manner using the CRM System and ensure that these meet the Service Level Agreements that are in place
* Display a professional customer service whilst identifying potential opportunities to maximise processes and targets
Salary is £24,103 per annum
* Annual bonus scheme
* 25 days holiday plus banks
* Extensive training for all employees
* Development Programme
* Wellbeing programme
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Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.
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