Are you a Operations Manager based in the Midlands with excellent problem solving skills and who has a strong customer focus and is looking for a new challenge? If so this role is for you:

BENEFITS: up to £70k, extremely generous holiday package, pension, life assurance, subsidised food, sociable team with regular company outings.

You will be a passionate and energetic Operations Manager who is highly analytical with the ability to think critically and find innovative and effective ways of working. You will be confident in leading a team, and strive to find ways to improve productivity and effectiveness through both people management and workflow management. 

The Operations Manager role will give you the opportunity to lead an administration team, and help inspire high performance, pushing to deliver incomparable customer service and excellence. You will ensure the team operates at a first class level through training, developing, mentoring and managing. You will bestow your knowledge and passion for outstanding customer service and high attention to detail to the the team ensuring that customers are all receiving consistent levels of care with a personal touch. To help the team achieve this, you will be involved in streamlining processes and identifying best practices, and implement innovative solutions to solving any operational challenges that you identify. 

The company offer a centralised services that manages administrative tasks, focusing on efficiency and reducing costs to their clients. They have pushed the boundaries within their target industry and the technology they use, to obtain pole position in the marketplace, and cultivates a workplace that promotes ongoing enhancement and exceptional performance. They are based in the office in South Birmingham/North Warwickshire, and offer some amazing benefits including a generous holiday package, free lunches, and a very exciting "company paid" social calendar. 

Key Skills

* Previous experience working in an Operational Manager role within a Customer focused business (ideally B2B)
* Analytical - the ability to record and measure metrics and implement the relevant solutions to improve processes
* Infectious Energy
* Excellent communication skills - internal and external
* Have the ability to contribute ideas
* High attention to detail
* Customer Focused - Strong focus on delivery outstanding customer service
* Innovative - with the ability to think outside the box
* Excellent People Management Skills, with the ability to train, mentor and inspire
If you would be interested in discussing the Operations Manager role in more detail, please apply to the vacancy and one of our expert team will be in touch shortly. 

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.