1st/2nd Line Support Engineer
other jobs In Technology Group Limited
Added before 73 Days
- England,South East,Berkshire,Reading
- full-time
- £26,000 - £32,000 per annum
Job Description:
In Technology Group are looking for a 1st/2nd Line Support Engineer to join one of our clients in Reading, based on site.
As a 1st/2nd line support engineer,you will be responsible for providing up to L2 solutions for their clients, acting as a senior point of contact for resolutions from the service desk and escalating above as appropriate.
Daily Responsibilities:
* Be responsible for 1st/2nd line support, both in person and remotely
* Oversee the provision of support to multiple clients across various sectors.
* Resolve hardware, software and network issues
* Ensure that SLAs are being met in an efficient and timely manner
* Prioritise tickets and escalate as needed
Person Specification:
* Strong understanding around the M365 stack
* Good understanding of Networks
* Strong experience with Active Directory
* Strong understanding of Windows Servers
* Previous experience working for a Managed Service Provider would be beneficial
Salary will be from £26,000 to £32,000 DOE.
Sponsorship is not available with this role.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
As a 1st/2nd line support engineer,you will be responsible for providing up to L2 solutions for their clients, acting as a senior point of contact for resolutions from the service desk and escalating above as appropriate.
Daily Responsibilities:
* Be responsible for 1st/2nd line support, both in person and remotely
* Oversee the provision of support to multiple clients across various sectors.
* Resolve hardware, software and network issues
* Ensure that SLAs are being met in an efficient and timely manner
* Prioritise tickets and escalate as needed
Person Specification:
* Strong understanding around the M365 stack
* Good understanding of Networks
* Strong experience with Active Directory
* Strong understanding of Windows Servers
* Previous experience working for a Managed Service Provider would be beneficial
Salary will be from £26,000 to £32,000 DOE.
Sponsorship is not available with this role.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job number 1419405
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Company Details:
In Technology Group Limited
In Technology Group are proud to deliver exceptional recruitment services to the Technology, IT & Digital sectors across the UK, Europe and the US. Ou...