Job Description: Customer and Transport Coordinator (Road Freight Forwarder) This is a rare and exciting opportunity for an ambitious and well-organized Road Freight Forwarder looking to take the next step in their career. Your day-to-day tasks will include quoting and booking customer requests, sourcing and booking contractors, tracking shipments, and communicating ETAs.
About Us Our client is not just a company - they are a spirited force driving the future of Same Day Courier services. Nestled just beyond Knutsford in the heart of Cheshire, our roots run deep in the transport industry, brimming with a wealth of knowledge and experience. Due to rapid growth, Our client is now looking to appoint a Road Freight Forwarder. The position reports directly to the Operations Manager and is based at our contemporary office, located in the beautiful countryside.
Key Responsibilities * Customer and Driver Communication: Ensure deadlines are met and expectations are exceeded by communicating effectively with both customers and drivers.
* Cost Negotiation: Negotiate costs with subcontracted drivers in line with revenue & profit KPIs.
* Teamwork and Independence: Work independently and within a team to meet deadlines.
* Internal Communication: Maintain effective and professional communication with all members of staff.
* Vehicle Tracking: Ensure vehicle tracking systems are always up to date.
* Job Creation Software: Adhere to customer booking criteria using internal job creation software.
Technical Skills * IT Literacy: Proficient in Microsoft Word, Excel, and Outlook.
* Training: Training will be provided on all our user-friendly IT systems.
Business Skills * Attention to Detail: Must have excellent attention to detail.
* Communication: Excellent communicator with strong customer service skills.
* Organizational Skills: Good organizational and timekeeping skills.
* Pressure Management: Must work well under pressure.
* Literacy and Numeracy: Excellent literacy and numeracy skills.
Benefits * Competitive Salary: £28,000 per year.
* Reward Days: Participate in company reward days, including activities like skiing, golf/spa days, quad biking, and more.
* Work Environment: An exceptional environment where success is nurtured.
* Progression Opportunities: Genuine progression opportunities in a rapidly growing company.
* Induction and Training: A thorough induction and robust initial four-week training scheme.
Employment Package * Job Types: Full-time, Permanent.
* Schedule: Monday to Friday, 08:00 to 17:00.
* Holiday Entitlement: 21 days per year + Bank Holidays.
* Pension Scheme: Employer contribution pension scheme.