We are searching for an enthusiastic and customer-centric problem-solver to join our client’s Customer Service team as a Customer Service Advisor, based in Leeds.
Key Details:
* Leeds - Office Based
* £25,000 - £30,000 per annum, dependent on experience
* 30 days holiday (increasing by one day per year of service, up to 35 days) + Bank Holidays + Work Anniversary Day Off
* Share Options
* Additional Benefits as the business starts to scale
The Role:
This is a unique opportunity to join an exciting start-up business at its inception stage, led by a serial-entrepreneur who has successfully founded, scaled and sold two well-renowned tech businesses in Leeds.
The successful individual will be the first point of contact for homeowners who require home concierge services; it will be your responsibility to build strong relationships with these customers to coordinate quoting, billing and quality assurance for services including but not limited to: General Maintenance & Repair Services (including emergency repairs), Specialist Repairs, Construction & Renovation Services and Utilities.
You’ll thrive working in a fast-paced environment and will be keen to develop your career with the business as it begins to scale; due to the nature of the business, flexibility may be required regarding shift patterns over time.
Key Skills & Experience:
* Customer Service - 2-3 years of proven experience providing exceptional customer service, preferably in a contact centre role within the housing sector.
* Highly IT literate - Solid knowledge of Microsoft Office, CRMs and omnichannel platforms.
* Problem-Solving - You will love troubleshooting and finding solutions to problems. You will also have the ability to think outside the box and make considered recommendations.
* A People Person - Exceptional communication skills and ability to build rapport with customers and stakeholders alike, whilst demonstrating high levels of listening and understanding.
* Organisation - Excellent organisational skills with strong attention to detail, able to manage your workload and multitask effectively in a fast-paced environment.
* A strong team player with the ability to work independently.
* UK resident and unrestricted right to work in the UK.
Our Client:
Our client is a dynamic start-up with the aim of revolutionising home services through its 24/7 app, designed to cater to all home-related needs. Whether it’s emergency repairs, expert advice on home improvements, or routine maintenance, Build Concierge is dedicated to ensuring that homeowners receive professional and reliable services at any time of the day or night. Their vision is to become the go-to home service provider, where every homeowner not only loves their service but also recommends it to friends and family, establishing the company as the top choice for home concierge services. The business will initially run a proof-of-concept trial in West Yorkshire with plans to then scale across the UK.
Led by Martin Port (martinport.com), a successful Leeds-based entrepreneur, this is a very exciting opportunity to join the business at the start of its journey and to play an important role in its growth to success.
If you have the required skills and experience, please submit your application today. Alternatively, to discuss the opportunity further, please contact Matt Pallister directly on the number listed on our website.
Thank you for taking an interest in the role advertised. We’d like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.