Robert Half Technology are assisting a global FTSE 250 real estate organisation based in central London to recruit a Desktop Support Engineer - outside IR35
Role
* The Desktop Support Engineer will be front line call resolution for all IT related issues to the internal business using Jira helpdesk.
* Responsible for desktop, laptop and application standardisation, provision, and support.
* Support of all workstations, Surface Pro and laptop computers together with support of mobile devices (Smartphones, Tablets etc…)
* Active Directory user account management, access and network administration based on company standards and policies
* Ensure all support calls within the call logging system follow defined processes and procedures
* Deliver outstanding customer service, perception and satisfaction to all IT users and customers
* Support and administration of Microsoft Azure, 365, Intune, Active Directory , assisting with testing and deployment of changes where appropriate.
Profile
* The Desktop Support Engineer will have extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop environment.
* Extensive experience of supporting and administrating Windows 11/10/ Active Directory Office 365+Exchange
* Ability to provide "hands on" 1st, and 2nd level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely
* Experience of providing remote support for users and systems, including resolution of technical issues on the phone and using remote support tools
* Working knowledge of Backup Software and common backup and restoration tasks
* Printer administration and management, including changing consumables and managing stock supplies;
* Great MS Office 365 skills and support of the Office suite of applications
Company
* Global FTSE 250 real estate organisation with offices in London
* On-site required - London based
* Outside IR35
Salary & Benefits
The salary range/rates of pay is dependent upon your experience, qualifications or training.
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