Technical Support Specialist
About the Role:
Join our team as a Technical Support Specialist, where you’ll play a pivotal role in providing expert assistance across our range of chemistry products. Reporting to the Technical Service Manager, this position encompasses three primary areas: Technical Support, Custom Quotation, and R&D Application Testing.
Key Responsibilities:
Technical Support:
* Delivering technical support via phone, email, and online channels to end-users, distributors, and internal teams.
* Assisting with pre-sale product selection and specifications.
* Handling post-sale inquiries, including installation, setup, and troubleshooting.
* Collaborating with suppliers and QA teams to address technical equipment challenges.
* Providing technical guidance to the Marketing department for content creation.
Custom Quotation:
* Liaising with end-users, distributors, and sales teams to understand customized requirements.
* Generating and sending detailed quotations with cost breakdowns and technical specifications.
* Following up on quotations and monitoring quote metrics.
* Managing custom orders, including coordinating manufacturing and conducting pre-delivery checks.
R&D and Application Testing:
* Conducting prototype testing, debugging, and performance evaluations.
* Producing comprehensive test reports and sharing findings with the team.
* Supporting customer queries and resolving technical issues related to product applications.
Personal Qualities:
* Excellent communication skills, both verbal and written, with the ability to engage positively with diverse stakeholders.
* Proactive and well-organized, with strong attention to detail and accuracy.
* Enthusiastic and resilient, with a solution-oriented mindset.
* Effective prioritization skills to manage a varied workload efficiently.
* Innovative thinker, constantly seeking process improvements and suggesting new initiatives.
* Dedicated team player with the ability to work independently and take initiative.
* Hands-on approach and willingness to engage in practical tasks as required.
* Adaptable and eager to learn new skills.
Experience & Qualifications:
* Educational background in a scientific field, such as a degree in chemistry, physical sciences, or equivalent lab experience.
* Previous experience in a technical support role is advantageous.
* Familiarity with laboratory operations is preferred.
* Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
Join Us: If you’re passionate about providing technical support, thrive in a collaborative environment, and are eager to contribute to innovative projects, we invite you to apply for this exciting opportunity.
Benefits:
* Competitive salary
* Comprehensive benefits package
* Opportunities for career growth and development
Apply today and be part of our dedicated team driving excellence in technical support and customer satisfaction.