Due to business growth and expansion an excellent opportunity has arisen for Internal Sales Support to join a well-established company based in Middlesbrough.
Salary: £27,000 - £30,000 per annum
Job Type: Full Time / Permanent
The Company:
They are one of the UK’s leading brands of high-performance hinged steel door sets, offering a broad range of products designed to meet the most demanding operating environments. For 20 years, they have developed market-leading products and standing behind our quality promise.
Much more than a door company - they are a leader in providing business solutions and growth opportunities to our loyal customers. As one of the fastest growing door companies in the UK, they have a mission to provide best-in-class service to our customers, from onboarding to after-sales support.
We are a dynamic, entrepreneurial organisation that offers exciting growth opportunities for talented professionals searching for a new challenge.
The company turnover was £15 million, with a projected growth of £50 million by 2028.
What do we want?
Due to growth within the business, we are recruiting for an Internal Sales Support role to provide comprehensive administrative support to the Business Development Executives with their day-to-day task.
* Responsible for all administrative tasks relating to particular clients
* Coordinate and plan administrative activities and tasks as instructed by the Business Development Executive
* Follow up on quotes and turn to orders
* Dealing with customer enquiries over the phone and email and provide timely and accurate responses
* Assist with incoming calls and filtering calls to the appropriate departments
* Perform data entry duties with regards to sales figures, metrics and other key data
* Update customer records with new contact details and notes to support interaction
* Establish and maintain relationships with clients to ensure regular communication
* Act as a first point of contact for designated clients
* Ensure oversight of any issues relating to a particular client or order and liaise with the relevant Business Development Executive where necessary
* Deal and respond effectively with complex queries where possible ensuring the Business Development Executive is kept up to date at all times
Who do we need?
* NVQ Level 2 or above in Business Administration (desirable)
* GCSE English or equivalent
* Previous experience in an administrative or business support role
* Experience in a customer-focused commercial role
* Familiar with initiating and maintaining office filing systems
* Proficient in office software packages including MS Word and Excel
* Organised with the ability to handle multiple tasks and clients
* Strong communication skills with the ability to build strong working relationships
What do we offer?
* Competitive basic salary
* Profit share bonus based on Company performance
* 21 days annual leave (increasing by one day with every year of service, up to a maximum of 25 days)
* 40 hours per week
* Ongoing training and development
* Free parking
Our client are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
If you feel that you have the relevant skill/attributes to fulfil this role then please apply now stating which position you are applying for.