Service Administrator
other jobs Queensway Personnel Services
Added before 31 Days
- England,South East,Buckinghamshire,Milton Keynes
- full-time
- £30,000 per annum
Job Description:
Our client is currently looking for temporary support in their Service and Repairs team, we need an enthusiastic Service Administrator to coordinate engineer activities within the UK and Ireland, ordering parts and liaise with customers.
This is a contract role which starts in August and ends on 31st December.
Hours - 37.5 per week (1 hour lunch unpaid) Hybrid working option available after initial training.
Priority activity is dealing with breakdowns of equipment in the field, however assisting with planning the workload of our engineers would be occasionally called upon. Working to short deadlines and changing priorities and sharing information to keep everyone informed is not easy but is hugely rewarding. Working within a small team, support is always available. Escalating issues via agreed processes offering support to customers and engineers when things go wrong internally and externally.
Key responsibilities:
* Create Work Order requests from Customer calls and emails
* Dispatch work and order parts for Field Service Engineers, liaising with engineers, field Team Leaders and customers
* Raise service requests for planned maintenance
* Order of parts and manage returns
* Coordinate installations and customer information
* Liaise with internal teams, BU, Warehouse and suppliers
* Liaise with credit department and issue Invoices for work completed
* Coordinate closing of Work Order requests and support Field Service Engineers
Requirements:
* Relevant Customer Service or Engineer support working experience
* Experience of parts ordering and scheduling/planning would be a distinct advantage
* Strongly customer oriented (both internal and external)
* Continuous improvement mindset
* Attention to detail
* Knowledge of SAP/ERP systems, order processing is preferable.
Personal Trait Profile:
* Positive, enthusiastic and driven
* Experience of working in a customer service environment
* Tenacious/Do What It Takes
* Do it now/Time is the enemy
* Proactive approach to tasks given
* Effective Time Management and Personal Organization
* Team Player
This is a contract role which starts in August and ends on 31st December.
Hours - 37.5 per week (1 hour lunch unpaid) Hybrid working option available after initial training.
Priority activity is dealing with breakdowns of equipment in the field, however assisting with planning the workload of our engineers would be occasionally called upon. Working to short deadlines and changing priorities and sharing information to keep everyone informed is not easy but is hugely rewarding. Working within a small team, support is always available. Escalating issues via agreed processes offering support to customers and engineers when things go wrong internally and externally.
Key responsibilities:
* Create Work Order requests from Customer calls and emails
* Dispatch work and order parts for Field Service Engineers, liaising with engineers, field Team Leaders and customers
* Raise service requests for planned maintenance
* Order of parts and manage returns
* Coordinate installations and customer information
* Liaise with internal teams, BU, Warehouse and suppliers
* Liaise with credit department and issue Invoices for work completed
* Coordinate closing of Work Order requests and support Field Service Engineers
Requirements:
* Relevant Customer Service or Engineer support working experience
* Experience of parts ordering and scheduling/planning would be a distinct advantage
* Strongly customer oriented (both internal and external)
* Continuous improvement mindset
* Attention to detail
* Knowledge of SAP/ERP systems, order processing is preferable.
Personal Trait Profile:
* Positive, enthusiastic and driven
* Experience of working in a customer service environment
* Tenacious/Do What It Takes
* Do it now/Time is the enemy
* Proactive approach to tasks given
* Effective Time Management and Personal Organization
* Team Player
Job number 1430672
metapel
Company Details:
Queensway Personnel Services
Industry: Human Resources Services
We have been operating a successful Business since 1980 and we are proud to be the longest established Recruitment Agency in both Leighton Buzzard and...