Assistant Treatment Manager (Spa) - Full time

Location: Tetbury, Gloucestershire

Salary: up to £30,000 per annum plus a share of Gratuities

**Company Overview**
Established in 1985, this company takes pride in maintaining an excellent reputation within the hospitality industry. Their vision is centred around delivering stand-out, uplifting hospitality experiences in inspiring countryside locations, driven by genuine passion, responsibility, and personality.

**The Role:**
As an Assistant Treatment Manager, you will be instrumental in leading the spa beauty therapy team to deliver exceptional service and uphold the highest standards of treatments.

Key responsibilities include:

Treatment Delivery: Deliver spa treatments to guests, setting exemplary standards for the team.
Recommendations and Sales: Proactively recommend homecare products to guests and work towards retail targets.
Operations Oversight: Manage daily treatment operations, including briefings, scheduling, revenue maximization, and addressing staff and client concerns.
Team Leadership: Support the Treatment Manager in motivating and inspiring the team to achieve service excellence.
Training and Development: Conduct training sessions to enhance team skills and knowledge, ensuring alignment with industry trends and innovations.
Apprenticeship Support: Assist in delivering on-site training for apprentices, ensuring high standards and qualification.
Stock Control: Oversee stock management processes to maintain optimal levels and ensure smooth operations.
Daily Briefings: Organise and lead daily briefings to communicate updates, review performance, and motivate the team.
Revenue Targets: Work towards achieving revenue targets by implementing effective strategies and maximizing sales opportunities.
Retail Focus: Focus on achieving retail targets, provide product knowledge training, and lead by example in personal retail achievements.

**Skills Required:**

- Proven experience as a Spa Beauty Therapist with a strong passion for the industry.
- Strong organizational abilities and attention to detail.
- NVQ Level 3 Beauty qualification or equivalent.
- Excellent communication and interpersonal skills.
- Leadership experience with the ability to inspire and mentor a team. - Flexibility to work on weekends and in a fast-paced environment.
- Own transport is essential.

**Benefits:**

- 28 days holiday per annum, including bank holidays.
- Additional day off for your Birthday.
- Extra holiday day awarded annually up to first 5 years.
- Use of Gym & pool facilities before and after your shift.
- Air-conditioned treatment rooms.
- Service charge and tips.
- Meals provided on duty.
- Free on-site parking.
- 50% discount on food in the restaurants across all sites.
- £50 bed & breakfast stays at the hotels in the collection.
- 25% off retail products.
- 30% off treatments.
- Discounted family and friend stays.
- Annual appraisal.
- Staff Uniform.
- Staff Accommodation (subject to availability).
- Discount on other Pride of Britain hotels.
- Refer a friend scheme (£500 bonus).
- Available 24/7 with practical advice and support through an employee assistance program.
- Take home goods.
- Rewards and benefits platform.
- Charity Events.
- Paid volunteering days.
- Online fitness and wellbeing platform.
- Pension Scheme.
- Enhanced Maternity & Paternity pay & Adoption pay.
- Cycle to work scheme.

If you are passionate about delivering exceptional guest experiences and leading a team to success, we encourage you to apply. Join a team committed in creating memorable moments for guests while enjoying a range of benefits and opportunities for personal and professional development.

To apply, please submit your CV