Technical Support Specialist
other jobs Careers In Group
Added before 71 Days
- England,East of England,Cambridgeshire
- full-time
- Competitive salary
Job Description:
The Job
The Company:
* A leading UK distributor
* A cutting edge portfolio of products
* A company showing continual growth
* A private company with flat structure and no hierarchy
* Fantastic career opportunity
The Role of the Technical Support Specialist
* Our client is a leading UK distributor of advanced life science research products.
* As a Technical Support Specialist you will take responsibility for providing scientific technical support whilst creating and maintaining positive and strong relationships with customers.
* You will engage with their customers to resolve pre and post-sale technical enquiries.
* You will also be responsible for all human blood, biospecimen and custom research services quoting and support.
* Assess and manage the inbound enquiry queues (telephone and email) and allocate enquiries as appropriate.
* Establish yourself as a first point-of-contact for future technical enquiries through relationship building.
* Acknowledge and empathise with customer issues.
* Identify information/data required for issue resolution and collect information as appropriate.
* Analyse experimental data to identify issues.
* Use the appropriate resources to identify and recommend corrective actions e.g. datasheets, application notes, papers, supplier contact, customer service team contact etc
Benefits of the Technical Support Specialist
* £28k-£34k basic
* Bonus (Individual & Company)
* Pension
* Healthcare
* Holiday
The Ideal Person for the Technical Support Specialist
* A Life Science Graduate with have a degree and a minimum of 1 years of laboratory experience, or an MSc or PhD.
* A passion to share knowledge in order to solve customer challenges.
* Strong technical competency to understand and then clearly discuss theory and principles of experimental design, techniques and results.
* Excellent troubleshooting skills.
* The ability to prioritise and manage many activities at the same time whilst meeting agreed timelines.
* A strong work ethic and a positive, can-do attitude.
* Strong interpersonal skills including well-developed listening, written and verbal communication skills, especially on the phone.
* The ability to work with a degree of independence.
If you think the role of Technical Support Specialist is for you, apply now!
Consultant: Rio Barclay
Email:
Tel no.
Candidates must be eligible to work and live in the UK.
On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.
JBRP1_UKTJ
The Company:
* A leading UK distributor
* A cutting edge portfolio of products
* A company showing continual growth
* A private company with flat structure and no hierarchy
* Fantastic career opportunity
The Role of the Technical Support Specialist
* Our client is a leading UK distributor of advanced life science research products.
* As a Technical Support Specialist you will take responsibility for providing scientific technical support whilst creating and maintaining positive and strong relationships with customers.
* You will engage with their customers to resolve pre and post-sale technical enquiries.
* You will also be responsible for all human blood, biospecimen and custom research services quoting and support.
* Assess and manage the inbound enquiry queues (telephone and email) and allocate enquiries as appropriate.
* Establish yourself as a first point-of-contact for future technical enquiries through relationship building.
* Acknowledge and empathise with customer issues.
* Identify information/data required for issue resolution and collect information as appropriate.
* Analyse experimental data to identify issues.
* Use the appropriate resources to identify and recommend corrective actions e.g. datasheets, application notes, papers, supplier contact, customer service team contact etc
Benefits of the Technical Support Specialist
* £28k-£34k basic
* Bonus (Individual & Company)
* Pension
* Healthcare
* Holiday
The Ideal Person for the Technical Support Specialist
* A Life Science Graduate with have a degree and a minimum of 1 years of laboratory experience, or an MSc or PhD.
* A passion to share knowledge in order to solve customer challenges.
* Strong technical competency to understand and then clearly discuss theory and principles of experimental design, techniques and results.
* Excellent troubleshooting skills.
* The ability to prioritise and manage many activities at the same time whilst meeting agreed timelines.
* A strong work ethic and a positive, can-do attitude.
* Strong interpersonal skills including well-developed listening, written and verbal communication skills, especially on the phone.
* The ability to work with a degree of independence.
If you think the role of Technical Support Specialist is for you, apply now!
Consultant: Rio Barclay
Email:
Tel no.
Candidates must be eligible to work and live in the UK.
On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.
JBRP1_UKTJ
Job number 1431548