My client is seeking an experienced and dedicated Customer Service Administrator to join their close knit team. The Customer Service Administrator will be responsible for providing outstanding customer service to new and existing customers and will come from a business to business background.
As a key member if the team your responsibilities will include you will:
Being the first point of contract for all customer enquires via phone and email
Be responsible of customer ticket queue alongside team members, ensuring these are actioned within the agreed time level
Deal with online quotations and orders
Input orders onto the system
Sharing knowledge of products to customers, proving support and advise.
Work alongside the customer service manager to deliver excellent service
Troubleshoot and show empathy with any delivery issues
Assist the team with any other administrative duties
The Ideal candidate will:
Have excellent communication skills; both verbal and written
1 + years office based customer service role experience.
Work well under a pressurised environment.
Have great attention to detail
In return my client offers a great working environment as part of a busy team in a growing company, onsite parking and Monday to Friday, office based working hours!