Part-time Receptionist (£11 - £13/hr)

Do you have administration and/or reception experience and are looking for a part-time role in Peterborough
Part-time Receptionist required

The purpose of the role is to provide general and administrative assistance to the practice team whilst ensuring an exceptional customer care experience for clients and visitors.
The business

Work with an award-winning private practice on providing Physiotherapy, Sports Therapy, Sports Massage and Therapist-led Pilates and rehab classes to the people of Peterborough for over 12 years. One of their practice values is ’Retention’ and this is evidenced by their clients returning to their services and recommending them to friends and family along with their 5-star Google reviews.
Facilities include three large fully equipped treatment rooms, an equipped gym (including a treadmill), and a large purpose-built studio for specialised classes.
Hours:
Part-time, every Tuesday and Thursday, 15 hours per week (flexible to suit). Ideally, you’ll also be able to provide cover for sickness and annual leave.
Salary:
£11 to £13 an hour, depending on experience.
Benefits:
Contribution to workplace pension scheme, free Pilates classes, one free treatment per month, training with health professionals and the opportunity to develop interpersonal skills, social events with colleagues, and free on-site parking.
Key responsibilities include:

* Open and close the practice making necessary preparations to receive clients.
* Oversee the day-to-day running of Reception and the treatment rooms with attention to detail ensuring exceptional customer experience.
* Maintain a clean and tidy Reception area throughout the day. Manage clients and enquir-ies.
* Provide excellent customer service to clients including face-to-face, telephone and email, always remaining polite and professional.
* Receive and make telephone calls promptly and as required, take messages, ensuring ac-curacy of detail.
* Ensure full and accurate new client details are collected at the time of the booking.
* Use the online booking system for checking-in clients, recording payments and manage appointments.
* Take payments (cash/card) and reconcile against client account records.
* Deal with general enquiries.
* Advise clients of relevant charges for services, take payments and issue receipts, if required.
* Administer bookings for Pilates and specialised class bookings, take payments and log at-tendance.
* Support Therapists with setting up/clearing the Studio with mats and equipment.
Want to know more Want to apply Don’t delay, contact us today.