Our client, an IT Support business writes:
* We are looking for a dedicated 1st Line Support Engineer to join our IT team in the Aberdeen region.
* As the first point of contact for technical support, you will handle initial troubleshooting for hardware and software issues, manage service requests, and escalate more complex problems to higher support levels.
* Key responsibilities include responding to helpdesk queries, maintaining IT documentation, and ensuring timely resolution of issues to minimize downtime.
* The ideal candidate will have excellent communication skills, a customer-focused approach, and basic knowledge of IT systems and networks.
* If you are a proactive problem-solver with a passion for technology and a desire to grow within a supportive environment, we encourage you to apply.
* Competitive salary and benefits provided.