About The Role
Organise and supervise the cleaning and other domestic duties in all parts of the Hospital and OPD Units. Using NCS standard methods of cleaning/equipment and materials.

You will be working Monday to Sunday, 06:00 to 22:00, 35 hours per week, on a permanent, full-time basis.
Key tasks & responsibilities:


* Allocate & organize day-to-day work tasks and activities, adjust staff rotas for unplanned absences and release of staff for training.
* Security of buildings
* Monitoring of performance of duties as laid down in work schedules.
* Performance of duties in accordance with approved methods, frequencies and standards.
* Training & assessment of staff in the use of equipment machinery, COSHH and cleaning materials as directed.
* Allocation of cleaning materials and equipment
* Make spot checks on wards and Departments to check on cleaning standards.
* Monitor the compliance of the uniform policy.
* Attend relevant training courses as directed.
* Completion of Datix reporting system
* Adopt a flexible approach when undertaking supervisory or domestic duties as part of a team, including colleagues and other staff, working towards the highest possible standards of patient care.
* Ward cleaning and use of machinery as necessary
* Audit cleaning standards to National Standards and Quality assurance procedures on wards and Departments, take corrective action when necessary.
* Liaises with wards, departments and accommodation.
* Handles complaints and takes preliminary action to resolve.
* Distribution of team brief to domestic assistants
* Take action as necessary on reported accidents at work and defects with machinery and buildings. Carry out initial investigations into accidents at work.
* Assist with Interview & selection of staff in compliance with the HR Recruitment policy.
* Completion of PDRs with domestic assistants
* Return to work interviews in compliance with the HR Absence policy.
* Completes timesheets SVL or work records, control and allocation of overtime within set guidelines.
* Production and monitoring of stores requisitions
* Training & assessing in conjunction with the Domestic Services Training protocols.
* Work to standard operational procedures.
* To work in accordance with the day-to-day tasks and activities, as assigned
* Maintain departmental records including cleaning checklists.
* Requirement to support and participate in audits as required.
* Adhere to all cleaning schedules for all areas across the si
* Communicate effectively with colleagues and members of Trust staff.
* Communicate with tact and sensitivity in contact and communication with patients and service users.
* Fosters good working relationships within own team and across the wider teams.
* Treat patients and service users with dignity and respect.
* Ensure that confidentiality is maintained, when in contact with patients and service user.
* Replenish all supplies of cleaning materials ensuing stock levels are maintained.
* To complete own time sheets/work records accurately and submit them on time.
* This role involves working with cleaning chemicals. Responsible for diluting them to the required standards and ensuring that they are used correctly in line with health and safety requirements.
* Adhere to ’clean as you go’ and ensure spillages are cleaned up immediately.
* Ensure that any machinery and building defects are reported to the Domestic Supervisor in a timely manner, and in accordance with company policy.
* Acts within the boundaries of infection control policies ensuring best practice at all times and contributing towards an infection free environment.
* Significant manual handling required, moving trolleys, waste bins, cleaning equipment.
Qualifications, skills & experience:


* C.I.L.B City and Guilds NVQ Level 1 & 2 or equivalent qualification.
* The ability to demonstrate supervisory experience in a Domestic or equivalent role.
* Health & Safety qualification - desirable
* Team Leader/Supervisory qualification or equivalent
* Fully trained to National Cleaning Standards - Essential
* Being conversant with protocols in relation to Infection Control - Essential
* Previous cleaning / domestic service experience - Essential
* Full knowledge of all domestic service cleaning protocols - Essential
* Knowledge of hygiene, Health & Safety, C.O.S.H.H regulations - Essential
* Knowledge of Staff supervision. - Essential
* Knowledge of risk management - Essential
* Payroll procedures - Essential
* Previous supervisory experience
* Bioquell Q10 - HPV
* Decontamination Trained
* Knowledge of the Hospital site and departments within it
Core expectations:


* Work in cooperation with colleagues, infection control and other staff in all areas to achieve high standards of cleanliness.
* Ensure that premises are locked and secured upon completion of duties, where appropriate.
* Ensure compliance with mandatory training and attend other relevant training courses, as directed.
* Implement policies and make recommendations to improve or change work practices for own area.
* Performance of duties in accordance with approved methods, frequencies and standards, adhering to policy & national cleaning standards
* Contact with ill patients within clinical areas.
* Comply with the Trust’s uniform policy.
Working arrangements:


* Driving Licence Required - Yes
* May be required to work unsocial hours, flexible hours or work on another site.