JOB TITLE: Onsite Technical Analyst
SALARY: £25,000 per annum
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
Do you have customer service experience and an admiration for technology? Do you enjoy talking to people and solving issues? Or are you looking at joining a reputable company where you can grow and develop?
If so, we may have the role for you.
Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
We are looking for an Onsite Technical Analyst to help all employees with any IT related issues on site.
LOCATION: St Albans
JOB SPECIFICATION:Onsite Technical Analyst
The role sits within a very large IT service desk where you will be responsible for the day-to-day technical enquiries from our client.
* You’ll be the first point of contact for employees onsite, and you will be responsible for logging all technical related incidents and requests by either phone or email and you’ll be responsible for resolving them in accordance with our service level agreements.
* You’ll Take full ownership of tickets to ensure that customers have a consistent line of communication for queries.
* You’ll work with other parts of the technical support team, using their knowledge and experience, to reach a satisfactory resolution.
REQUIREMENTS: Onsite Technical Analyst
This role would really suit someone who is currently in a customer service environment who has an eye for technical issues or has a slight interest in technology.
* Looking for someone with 6-12 months helpdesk experience
* Strong communicator and someone that thrives off getting resolutions to issues.
* If you have experience with Service Now, this would be advantageous.
* Previous experience with working within a fast-paced environment
KEYWORDS: Onsite Technical Analyst, 1st Line IT Support, 1st Line, Customer Service, Customer Helpdesk, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools
We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.
If you have any such requirements please do not hesitate to contact Lucinda Okunor our Diversity and Inclusion Manager.