Our client is a leading boutique hotel operator in the Lake District. They are currently looking to recruit a dynamic and dedicated Hotel Manager to support the General Manager and oversee the day-to-day operations and ensure a superior guest experience. This pivotal role demands a meticulous eye for detail, exceptional organisational skills, and a passion for exceeding guest expectations. Under the guidance of the General Manger, and as the face of our hotel, you will embody our commitment to high standards and lead a team dedicated to excellence.
Key Responsibilities
People Management
* Inspire and lead a team to deliver outstanding hospitality.
* Empower staff to anticipate and meet guest needs with autonomy.
* Conduct regular training and development to uphold first-class service levels.
* Maintain effective communication through regular meetings and briefings.
Product Management
* Ensure consistent delivery of high standards across all departments.
* Maintain a safe, clean, and inviting environment.
* Continuously seek ways to enhance the guest experience.
* Support company initiatives and uphold service excellence in all areas.
Process Management
* Oversee daily operations efficiently and effectively.
* Ensure compliance with health, safety, and HR procedures.
* Collaborate with the Executive Chef to optimise F&B operations.
* Stay informed of and communicate hotel updates and changes.
Profit Management
* Control operational costs and manage budgets proactively.
* Ensure accurate stock control and resource planning.
* Optimise staff rotas to meet wage percentage targets.
* Report and investigate any accounting discrepancies.
Skills and Qualifications
* Proven experience in hotel management or a similar leadership role.
* Strong commercial and financial acumen.
* Ability to train, develop, and retain a high-performing team.
* Excellent communication and interpersonal skills.
* Proficiency in IT systems and knowledge of Rezlynx is an advantage.
* Familiarity with relevant legislation (Food Safety, Health & Safety, Liquor Licensing).
* Outgoing personality with a passion for customer service.