Urgently seeking an Execuitve Support Engineer,
Initial 6 Month contract and the position will be 5 days a week onsite.
The Executive Support Engineer is the single point of contact for all Executive IT Support needs. These range from performing everyday support tasks including password resets and software installations, to providing advanced support of the latest models of personal mobile devices, planning and executing of meeting support and potentially home visits.
The Executive IT Support Engineer will efficiently address the Executive requests whilst minimising IT risk, keeping the users’ down time at a minimum by providing an enhanced and personalised IT support service for the subscribers at the required location.
REQUIREMENTS
* Minimum Vocational/Diploma/Associate Degree (technical field) equivalent
* At least 5 years of working experience in related field(s)
* Experienced IT support trouble shooting skills of Microsoft operating systems, Apple iOS on mobile devices and Microsoft Office products 2016/O365
* Experienced in using and supporting collaboration tools.
* Videoconferencing equipment, MS teams in depth knowledge to support executive events
* Managing expectations and effective communications with the most senior Executives in the company are key skill requirements
* First and/or second line support IT Service Desk experience is preferred
* Working experience using ITIL processes (ITIL Foundation Certification preferred)
* ServiceNow experience as well as willing to raise tickets for every interaction with users.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.