Our client, a well-established and community-focused housing provider, is seeking an experienced IT Service Desk Supervisor to join their dynamic IT & Systems Transformation Team. This is a fantastic opportunity to shape the future of IT services in a forward-thinking organisation.
About the Role
As IT Service Desk Supervisor, you will:
* Lead the IT Service Delivery team in adopting a proactive service partnering approach
* Ensure outstanding customer-focused IT support for colleagues and stakeholders
* Manage the smooth day-to-day running of IT Services, resolving technical issues
* Work with a multi-functional IT Team to meet service levels and identify improvement opportunities
Key Requirements
The ideal candidate will possess:
* Extensive experience in IT support within a similar-sized organisation
* A track record of exceeding customer service expectations
* Strong technical background in Microsoft-based technologies and business systems
* Solution-focused mindset with a proactive approach to IT Support services
* Ability to align IT service support frameworks with business goals
* Experience in team leadership and process management
* Passion for living the company’s values
What’s on Offer
* Salary: Circa £42,000 per annum (dependent on experience)
* Hours: 37-hour work week
* Location: Modern, centrally-located office in Maidstone (primarily office-based)
* Working pattern: Rota covering business hours (8am - 6pm, Monday - Friday)
Benefits Package
Our client offers a comprehensive Total Reward package, including:
* 28 days annual leave (plus bank holidays)
* Company pension contribution and life assurance
* Flexible benefits (health cash plan, additional holiday purchase, cycle to work scheme, on-site gym, retail discounts, etc.)
* Annual Wellbeing Fund
Don’t miss this opportunity to join a thriving organisation committed to providing sustainable homes and communities. Apply now to take your IT career to the next level!