Customer Account Manager
other jobs Careers In Group
Added before 70 Days
- England,South West,Devon,Exeter
- full-time
- Competitive salary
Job Description:
Customer Account Handler
£25,000-£27,000 per annum | Mon-Fri, 9am-5pm no weekends
We are seeking a dedicated and customer-focused individual to join our client as a Customer Account Handler. In this role, you will be responsible for managing inbound calls from existing customers, assisting them with insurance renewals, and identifying opportunities for cross-selling various insurance products including home, motor, life, and business insurance.
Full training is provided before you are expected to handle customers over the phone and you will receive industry recognised accreditations to add to your CV along the way to advance your career within the insurance industry.
Key Responsibilities:
* Handle incoming calls from existing customers regarding insurance renewals and inquiries.
* Provide exceptional customer service by addressing customer queries and concerns promptly and effectively.
* Identify opportunities to upsell or cross-sell additional insurance products to meet customer needs.
* Maintain accurate records of customer interactions and transactions using our CRM system.
* Collaborate with other team members and departments to ensure seamless customer experience.
* Stay up-to-date with industry trends, product knowledge, and regulatory requirements.
Preferred Qualifications and Skills:
* Previous experience in a customer service or sales role, ideally within the insurance industry.
* Excellent communication skills, both verbal and written.
* Strong interpersonal skills with the ability to build rapport and trust with customers.
* Proficiency in using computer systems and CRM software.
* Industry certification such as CII (Chartered Insurance Institute) is desirable but not essential.
* Microsoft office skills (word, excel)
* A proactive and positive attitude towards learning and development.
Continuous Industry training will be provided to stay up-to-date with the latest insurance products for insurance product knowledge and further career development.
Salary Range:
£25,000 - £27,000 per year, depending on experience and qualifications.
Why Join us:
Opportunity to work in a dynamic and supportive team environment.
Comprehensive training and development programs to enhance your skills and career progression opportunities.
A chance to make a meaningful impact by helping customers protect what matters most to them through insurance solutions.
If you are passionate about providing excellent customer service, we encourage you to apply now with your CV for this exciting opportunity to join our team as a Customer Account Handler and well be in touch.
For more information contact Adam on .
JBRP1_UKTJ
£25,000-£27,000 per annum | Mon-Fri, 9am-5pm no weekends
We are seeking a dedicated and customer-focused individual to join our client as a Customer Account Handler. In this role, you will be responsible for managing inbound calls from existing customers, assisting them with insurance renewals, and identifying opportunities for cross-selling various insurance products including home, motor, life, and business insurance.
Full training is provided before you are expected to handle customers over the phone and you will receive industry recognised accreditations to add to your CV along the way to advance your career within the insurance industry.
Key Responsibilities:
* Handle incoming calls from existing customers regarding insurance renewals and inquiries.
* Provide exceptional customer service by addressing customer queries and concerns promptly and effectively.
* Identify opportunities to upsell or cross-sell additional insurance products to meet customer needs.
* Maintain accurate records of customer interactions and transactions using our CRM system.
* Collaborate with other team members and departments to ensure seamless customer experience.
* Stay up-to-date with industry trends, product knowledge, and regulatory requirements.
Preferred Qualifications and Skills:
* Previous experience in a customer service or sales role, ideally within the insurance industry.
* Excellent communication skills, both verbal and written.
* Strong interpersonal skills with the ability to build rapport and trust with customers.
* Proficiency in using computer systems and CRM software.
* Industry certification such as CII (Chartered Insurance Institute) is desirable but not essential.
* Microsoft office skills (word, excel)
* A proactive and positive attitude towards learning and development.
Continuous Industry training will be provided to stay up-to-date with the latest insurance products for insurance product knowledge and further career development.
Salary Range:
£25,000 - £27,000 per year, depending on experience and qualifications.
Why Join us:
Opportunity to work in a dynamic and supportive team environment.
Comprehensive training and development programs to enhance your skills and career progression opportunities.
A chance to make a meaningful impact by helping customers protect what matters most to them through insurance solutions.
If you are passionate about providing excellent customer service, we encourage you to apply now with your CV for this exciting opportunity to join our team as a Customer Account Handler and well be in touch.
For more information contact Adam on .
JBRP1_UKTJ
Job number 1439323