Role: IT Service Desk Team Lead
Location: Maidstone
Working Arrangements: 4 Days in Office and 1 Day From Home
Salary: £38,000 - £42,000
Our client, a well-established and community-focused housing provider, is seeking an experienced IT Service Desk Supervisor to join their dynamic IT & Systems Transformation Team. This is a fantastic opportunity to shape the future of IT services in a forward-thinking organisation.
About the Role:
As IT Service Desk Supervisor, you will:
* Lead the IT Service Delivery team in adopting a proactive service partnering approach

* Ensure outstanding customer-focused IT support for colleagues and stakeholders

* Manage the smooth day-to-day running of IT Services, resolving technical issues

* Work with a multi-functional IT Team to meet service levels and identify improvement opportunities

Key Requirements:
The ideal candidate will possess:
* Extensive experience in IT support within a similar-sized organisation

* A track record of exceeding customer service expectations

* Strong technical background in Microsoft-based technologies and business systems

* Solution-focused mindset with a proactive approach to IT Support services

* Ability to align IT service support frameworks with business goals

* Experience in team leadership and process management

* Passion for living the company’s values

What’s on Offer:
* Hours: 37-hour work week

* Location: Modern, centrally-located office in Maidstone (primarily office-based)

* Working pattern: Rota covering business hours (8am - 6pm, Monday - Friday)

Benefits Package:
Our client offers a comprehensive Total Reward package, including:
* 28 days annual leave (plus bank holidays)

* Company pension contribution and life assurance

* Flexible benefits (health cash plan, additional holiday purchase, cycle to work scheme, on-site gym, retail discounts, etc.)

* Annual Wellbeing Fund

Don’t miss this opportunity to join a thriving organisation committed to providing sustainable homes and communities. Apply now to take your IT career to the next level!
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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