Collections Manager - Invoice Finance
other jobs M Professional Recruitment Services Ltd
Added before 70 Days
- England,South East,Hampshire,Southampton
- full-time
- £40,000 - £45,000 per annum
Job Description:
An excellent opportunity has arisen for an experienced Collections Manager within a market leading commercial debt recovery agency.
The successful candidate will be responsible for the day to day management of a team of Collections Advisors ensuring consistent performance against their key performance indicators. In addition to effectively managing the team’s workloads and targets, providing operational support, direction and coaching.
Key Responsibilities:
* Day to day management of a team of Collections Advisors - managing workloads, prioritising workflow and increasing efficiency to meet business targets and team KPI’s.
* Supporting the Head of ABL with the day-to-day management of a portfolio of collections instructions across multiple products and markets, including insolvency, Asset Based Lending, invoice discounting / factoring, Telephone Debt Verifications, corporate & SME debt recovery, early arrears collections, and outsourced credit control.
* Ownership and collection of higher profile live debtor accounts.
* Providing accurate and timely reporting to clients as appropriate.
* Mentor, develop and train the team to ensure that they fulfil their responsibilities confidently, effectively and accurately.
* Resolve collections issues, disputes, complaints and queries, escalating as appropriate.
* Develop and maintain personal development plans for the team, including monthly 1-2-1’s.
* Ensure good communication and cooperation with all stakeholders.
* Reviewing and developing team processes to ensure they are standardised and streamlined to maximise efficiencies.
Key Skills:
* Excellent communication skills and telephone manner
* Able to communicate in a professional and articulate manner
* High level of attention to detail
* Computer proficiency - Word, Excel, Outlook, CRM and Sage or a similar accounts systems
* Proven team player with excellent interpersonal skills
* Able to work on their own initiative and as part of a team
* Punctual and reliable
* Able to work under pressure and to set timescales
* Self-motivated, adaptable, dynamic and ambitious
* Able to demonstrate a willingness to learn and develop
* Able to lead, manage and develop a team
The candidate will also have sound knowledge of most of our areas of expertise: Insolvency, Asset Based Lending, Invoice Finance / Factoring, Telephone Debt Verification, Corporate & SME Debt Recovery, Early Arrears Collections and Credit Control. Ideally, although not essential, the candidate will have experience in the Invoice Finance / ABL sector.
In return you can expect a competitive basic salary, plus bonus and a good range of additional benefits.
The successful candidate will be responsible for the day to day management of a team of Collections Advisors ensuring consistent performance against their key performance indicators. In addition to effectively managing the team’s workloads and targets, providing operational support, direction and coaching.
Key Responsibilities:
* Day to day management of a team of Collections Advisors - managing workloads, prioritising workflow and increasing efficiency to meet business targets and team KPI’s.
* Supporting the Head of ABL with the day-to-day management of a portfolio of collections instructions across multiple products and markets, including insolvency, Asset Based Lending, invoice discounting / factoring, Telephone Debt Verifications, corporate & SME debt recovery, early arrears collections, and outsourced credit control.
* Ownership and collection of higher profile live debtor accounts.
* Providing accurate and timely reporting to clients as appropriate.
* Mentor, develop and train the team to ensure that they fulfil their responsibilities confidently, effectively and accurately.
* Resolve collections issues, disputes, complaints and queries, escalating as appropriate.
* Develop and maintain personal development plans for the team, including monthly 1-2-1’s.
* Ensure good communication and cooperation with all stakeholders.
* Reviewing and developing team processes to ensure they are standardised and streamlined to maximise efficiencies.
Key Skills:
* Excellent communication skills and telephone manner
* Able to communicate in a professional and articulate manner
* High level of attention to detail
* Computer proficiency - Word, Excel, Outlook, CRM and Sage or a similar accounts systems
* Proven team player with excellent interpersonal skills
* Able to work on their own initiative and as part of a team
* Punctual and reliable
* Able to work under pressure and to set timescales
* Self-motivated, adaptable, dynamic and ambitious
* Able to demonstrate a willingness to learn and develop
* Able to lead, manage and develop a team
The candidate will also have sound knowledge of most of our areas of expertise: Insolvency, Asset Based Lending, Invoice Finance / Factoring, Telephone Debt Verification, Corporate & SME Debt Recovery, Early Arrears Collections and Credit Control. Ideally, although not essential, the candidate will have experience in the Invoice Finance / ABL sector.
In return you can expect a competitive basic salary, plus bonus and a good range of additional benefits.
Job number 1442541