We are currently recruiting for a Customer Support Administrator to join a fantastic organisation based in Eastleigh. They are well respected in their field and are a really friendly and supportive team. You will need previous customer and administration based experience. You’ll be providing customer support, resolving customer complaints, ensuring that issues are resolved and dealt with. This will be a 12 week temporary contract.
The Customer Support Administrator Role
This will be a busy all round customer support role where you will be responsible for a large variety of admin and customer focused tasks, including:
* Logging in all customer complaints onto company’s CRM
* Resolving customer complaints both on telephone and through email.
* Liaising with internal and external stakeholders.
* Closing complaints cases
* Conducting customer satisfaction surveys.
The Ideal Candidate for the Customer Support Administrator Role
In order to be considered for this role, you must have excellent communication skills. You must also pay good attention to detail and have strong computer skills. You should be confident and professional in your approach and need to have a friendly but efficient manner. This company really cares about their customers, so it is important that you also have that care factor.
Additional Information
Please note, due to the volume of applications we are unable to contact each applicant individually. If you have not heard from us within 3 days of application please assume that you have been unsuccessful on this occasion.