Do you have an understanding of, or interest in health-related behaviour change?
Do you have the ability to establish effective and appropriate rapport, internally and externally?
Then consider the role of Outreach Co-ordinator at Reed in Partnership!
What is the role about?
The Outreach Co-ordinator is required to support the growth and development of the Leeds Stop Smoking Service contract which has been designed to support residents accessing smoking cessation services. They are critical to the successful delivery of Reed Wellbeing’s world class evidence-based health and wellbeing behavioural lifestyle interventions.
The Outreach Co-ordinator is responsible for;
* Planning and implementing an engagement strategy to promote and grow Leeds Stop Smoking Service.
* Delivery of remote promotion of Leeds Stop Smoking Service, including partner communications, creation, and delivery of digital marketing activity.
* Attend meetings and events, supporting the setup of stalls and stands, ensuring sufficient marketing and promotional material is present.
* Presenting to internal and external stakeholders, partners and the general public.
Just some of your day-to-day responsibilities will include
Business Development
* Identify key contacts in partner organisations (all types) who are in a position to provide either direct referrals or access to individuals who may self-refer.
* Targeting identified at risk groups and areas of high deprivation.
* Identify new areas for engagement to ensure the achievement of referral targets and programme participants.
Remote Marketing and Communications
* Support and develop our online presence across social media platforms
* Research and create timely content for social media, working with the marketing and team to execute adverts and promotional material such as blogs, podcasts and videos.
Customer Service and Relationship Management
* Ensures partner and referral organisation requirements and expectations are always met.
* Troubleshooting any issues as and when they arise professionally and at speed.
* Co-ordinates staff or volunteer activities to ensure smooth, professional and compelling engagement.
Service Delivery and Recovery
* Offers the operations teams and partners sufficient quality information to inform forecasting of flows.
* Represents engagement function at internal operations meetings as required.
* Works effectively with general public, local authorities, GP surgeries, pharmacies, community groups to ensure engagement is high quantity and high quality.
Administrative Duties
* Entering any necessary or relevant detail into databases.
* Support the collection and write up of Good News Stories.
* Deliver engagement projects, such as contacting participants who have failed to attend to attempt re-engagement or investigating reasons of disengagement.
* Conducting follow up calls to participants capturing experience and feedback from the service.
What’s in it for you?
A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:
* 25 days annual leave (pro-rata for part time) plus statutory bank holidays
* Reed Pension Scheme
* Award Winning Management & Leadership training
* Professional & Personal Development Funds
* Bi-annual pay reviews
* Plus much more that can be found on our website
* With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.
At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values - we are fair open and honest; we take ownership, and we work together.
To be successful in this role, we are looking for someone with
Essential Attainments:
* Competent Excel skills
* Excellent telephone manner, persuasive and friendly, with a track record of success in achieving results from initial telephone contact.
Desirable Attainments:
* Previous experience of working in a highly targeted results driven role
* NCSCT Certificates in Smoking Cessation Practitioner.
Essential Criteria:
* Ability to establish an effective and appropriate rapport with programme participants who need to achieve and maintain lifestyle changes
* An understanding of and/or interest in health-related related behaviour change.
* Active listening skills whilst maintaining a non-judgemental perspective on participant’s lifestyle and health.
* Excellent communication and relationship building skills
* Demonstrable time management and personal organisation skills with the capacity to monitor, evaluate and report on work carried out.
* Good research skills.
* Organised and methodical with attention to capturing detail.
* Analytical thinker, able to compile and analyse data sets.
* Team player, willing to work flexibly to achieve the goals of the programme.
* Willingness to undertake evening and weekend work as required.
* Able to travel extensively across the contract area.
Desirable Criteria:
* Experience planning and delivering outreach in communities.
* Experience in health promotion.
* Digital marketing experience.
* Experience in using coaching skills to help individuals to improve their health and/or physical fitness.
* Experience of using behavioural techniques to help individuals improve their health and/or physical fitness
* An understanding of current NCSCT guidelines and good practice for smoking cessation interventions.