Account Manager - Business & Industry
other jobs OCS Group
Added before 67 Days
- England,South East,Berkshire,Reading
- full-time
- £40,000 - £45,000 per annum
Job Description:
About The Role
To ensure the profitable, efficient and safe operation of all allocated contracts, to include all peripheral services supplied to clients either directly or outsourced.
To provide a quality service delivery to all customers in accordance with legislative requirements and company procedures while ensuring effective and adequate financial forecasting, budgeting and analysis of direct cost and overhead.
Ultimately responsible for debt management, disputes, resolution and accurate and comprehensive invoicing ensuring timely cash collection in accordance with agreed targets.
To effectively manage all employees within your portfolio and take ultimate control recruitment, work scheduling, training and pay and conditions.
To ensure adequate cover is established for all sites during periods of holidays and absence.
To retain existing business and support the sales team in achieving relevant growth targets for new work.
You will be working Monday to Friday, 40 hours per week, on a permanent, full-time basis.
Main Duties & Responsibilities of the Role:
* Manage the delivery of all services in your specific area to provide consistently high levels of performance that meet contractual obligations to customers and the strategic objectives of the Division.
* Have full P & L accountability for your area of operation and ensure that it is managed within budget, ensuring that maximum revenue and gross margin are achieved.
* Develop plans for the profitable growth of your area, defining key goals and timelines for the development of the area.
* Communicate clearly and positively with staff at all levels in your area to create a focus on business goals and build an environment where all staff are valued for their contribution
* Build a network of close partnerships with customers in the Area, developing strong account management and encouraging multi-level relationships between all services, teams and customer teams.
* Liaise with other Managers to ensure high levels of staff motivation and productivity, increasing staff retention.
* Support the sales function where required in preparing commercial tenders and in delivering sales presentations relevant to developing the business in the Area.
* Take an active part with Senior Management in ensuring the retention of major contracts that come up for re-tender within the Area.
* To participate fully in any relevant external bodies and all opportunities for networking that raise the profile of OCS.Some activities being outside normal office hours.
* Liaise with OCS internal and external statutory bodies to ensure compliance with OCS and industry regulations with particular emphasis on ISO quality systems and health & safety.
* Recruit, develop and if necessary, manage the performance of all onsite operational management to deliver OCS and customer requirements within the Area.
* Motivate site managers, supervisors and staff throughout the Area to deliver high quality service to customers.
* Ensure accuracy of scheduling system and employee compliance with booking procedures.
* To ensure all overdue invoices and bad debt are dealt with and cleared within 90 days.
Requirements:
* Practical experience in quality establishment.
* Management experience within catering environment gained in Contract catering
* Intermediate Food Hygiene Certificate.
* Knowledge of other soft services such as cleaning and security experience would be an advantage.
* Experience of managing a catering multi-site, service-based, national, low margin business with a minimum turnover of £2m.
* Proven track record of direct operational management experience which has been gained ideally within the catering services industry with full P&L accountability.
* Evidence of "hands-on" operational experience and a track record of successful client relationship management.
* Proven record of managing, motivating, developing and retaining a dispersed workforce through others.
* Evidence of having grown the businesses for which P&L accountability is claimed above.
* Must be self-motivated and results orientated with effective inter - personal skills and the ability to communicate at all levels.
* Highly organized with the ability to prioritize workload and delegate effectively to direct reports.
* Ability to mentor and develop subordinates, counselling and coaching as necessary.
* High degree of interest in their own personal development and future career progression.
* Flexible approach to working hours required.
* Full driving licence essential.
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
To ensure the profitable, efficient and safe operation of all allocated contracts, to include all peripheral services supplied to clients either directly or outsourced.
To provide a quality service delivery to all customers in accordance with legislative requirements and company procedures while ensuring effective and adequate financial forecasting, budgeting and analysis of direct cost and overhead.
Ultimately responsible for debt management, disputes, resolution and accurate and comprehensive invoicing ensuring timely cash collection in accordance with agreed targets.
To effectively manage all employees within your portfolio and take ultimate control recruitment, work scheduling, training and pay and conditions.
To ensure adequate cover is established for all sites during periods of holidays and absence.
To retain existing business and support the sales team in achieving relevant growth targets for new work.
You will be working Monday to Friday, 40 hours per week, on a permanent, full-time basis.
Main Duties & Responsibilities of the Role:
* Manage the delivery of all services in your specific area to provide consistently high levels of performance that meet contractual obligations to customers and the strategic objectives of the Division.
* Have full P & L accountability for your area of operation and ensure that it is managed within budget, ensuring that maximum revenue and gross margin are achieved.
* Develop plans for the profitable growth of your area, defining key goals and timelines for the development of the area.
* Communicate clearly and positively with staff at all levels in your area to create a focus on business goals and build an environment where all staff are valued for their contribution
* Build a network of close partnerships with customers in the Area, developing strong account management and encouraging multi-level relationships between all services, teams and customer teams.
* Liaise with other Managers to ensure high levels of staff motivation and productivity, increasing staff retention.
* Support the sales function where required in preparing commercial tenders and in delivering sales presentations relevant to developing the business in the Area.
* Take an active part with Senior Management in ensuring the retention of major contracts that come up for re-tender within the Area.
* To participate fully in any relevant external bodies and all opportunities for networking that raise the profile of OCS.Some activities being outside normal office hours.
* Liaise with OCS internal and external statutory bodies to ensure compliance with OCS and industry regulations with particular emphasis on ISO quality systems and health & safety.
* Recruit, develop and if necessary, manage the performance of all onsite operational management to deliver OCS and customer requirements within the Area.
* Motivate site managers, supervisors and staff throughout the Area to deliver high quality service to customers.
* Ensure accuracy of scheduling system and employee compliance with booking procedures.
* To ensure all overdue invoices and bad debt are dealt with and cleared within 90 days.
Requirements:
* Practical experience in quality establishment.
* Management experience within catering environment gained in Contract catering
* Intermediate Food Hygiene Certificate.
* Knowledge of other soft services such as cleaning and security experience would be an advantage.
* Experience of managing a catering multi-site, service-based, national, low margin business with a minimum turnover of £2m.
* Proven track record of direct operational management experience which has been gained ideally within the catering services industry with full P&L accountability.
* Evidence of "hands-on" operational experience and a track record of successful client relationship management.
* Proven record of managing, motivating, developing and retaining a dispersed workforce through others.
* Evidence of having grown the businesses for which P&L accountability is claimed above.
* Must be self-motivated and results orientated with effective inter - personal skills and the ability to communicate at all levels.
* Highly organized with the ability to prioritize workload and delegate effectively to direct reports.
* Ability to mentor and develop subordinates, counselling and coaching as necessary.
* High degree of interest in their own personal development and future career progression.
* Flexible approach to working hours required.
* Full driving licence essential.
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Job number 1449589