Joining us as Peer Leader - Homeownership Sales & Services Team, you will provide leadership, coaching and guidance to wider colleagues within the Commercial Services team to support us to improve the quality of our service delivery and ensure compliance with our policies and processes, striving for continuous improvement in both customer services and key KPI’s.
Utilising specialist knowledge of home ownership sales, you will champion brilliant customer service,support colleagues and share best practice and sector learning to embed our approach to customer centric delivery. You will use your excellent problem-solving skills and thoughtfulness to support your peers to meet the needs of Stonewater’s home ownership and commerical customers in a way that is responsive and human. You will also undertake complex case management and troubleshooting, escalating cases or issues to the Performance & Delivery Manager where appropriate.
The ideal candidate will:
* Be resilient, vibrant and share Stonewater’s values.
* Have experience of working in the delivery of home ownership sales (leasehold, shared ownership or freehold transactions) either within social housing or the private sector.
* Have experience of coaching, mentoring or managing colleagues.
* Have experience of safeguarding and managing complex customer cases.
* Be experienced in partnership working to meet the needs of customers.
* Be able to think ’beyond process’ to find innovative solutions for customers.
* Have excellent communication and interpersonal skills.
* Be skilled in problem solving and have experience of projects, working with new tools and processes and overcoming organization conflict.
* Be committed to innovation, quality, customer service and value for money.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.