Our client is seeking a dedicated and dynamic Team Leader to join their cleaning business based in Nether Alderley. The successful candidate will play a critical role in supporting the business owner, driving business development, ensuring high-quality service delivery and managing a team of cleaners. This position requires a blend of office-based responsibilities and on-the-road activities, with a 50/50 split between both.
Key Responsibilities:
Business Development:
* Identify new business opportunities and potential clients.
* Develop and maintain strong relationships with existing and prospective clients.
* Conduct market research to stay updated on industry trends and competitor activities.
Quality Assurance:
* Conduct regular home visits to perform quality checks and ensure client satisfaction.
* Provide quotes for potential clients based on assessments during home visits.
* Address and resolve client complaints and issues promptly and effectively.
Team Management:
* Manage, mentor, and support a team of cleaners to ensure high performance and adherence to company standards.
* Organise and conduct regular team meetings to communicate updates and provide training.
* Schedule and allocate work to cleaners, ensuring optimal use of resources and timely completion of tasks.
Operational Support:
* Utilise internal systems to manage client information, job schedules, and team performance.
* Monitor and report on team productivity, providing insights and recommendations for improvements.
* Assist with administrative tasks and other duties as required to support business operations.
Qualifications and Skills:
* Proven experience in a supervisory or team leader role, preferably within the cleaning or service industry.
* Strong business development skills with a track record of generating new business.
* Excellent interpersonal and communication skills, with the ability to build strong client relationships.
* Exceptional organisational skills and attention to detail.
* Ability to effectively manage and motivate a team.
* Proficient in using internal management systems and MS Office applications.
* Valid driving license and willingness to travel as required.
Personal Attributes:
* Self-motivated and proactive with a positive attitude.
* Strong problem-solving skills and the ability to handle challenging situations with professionalism.
* Reliable, punctual, and committed to maintaining high standards of service delivery.
* Flexibility to adapt to changing business needs and priorities.
Benefits:
* Competitive salary of £25,000 per annum plus bonus.
* Performance-based bonus scheme.
* Opportunities for professional development and career progression.
* Supportive and collaborative working environment.
If you are a motivated individual with a passion for delivering high-quality service and have the skills and experience to excel in this role, we would love to hear from you.