Administrator
Basic salary up to £28k
Cardiff - Hybrid
Yolk Recruitment are working with a local manufacturer that is renowned for innovation, design, and manufacturing excellence, in search for an Administrator. This company Specialise in a variety of couplings used globally in power transmission, lifting, conveying, and processing applications. With operations in nearly 20 countries and a global distribution network, this company offers tailored solutions and unparalleled local support.
Key Responsibilities:
* Answering inbound calls and emails
* Quotations and Follow-Ups:
* Order Entry: Enter all orders into the system the same day
* Order Confirmations: Send to customers within 24 hours of order receipt
* Order Expediting: Liaise with relevant departments weekly
* Encouraged to cross sell or find suitable replacement if items are not in stock
* Weekly Reports: Send open order book reports to customers
* Customer Relations: Maintain and improve relations with both external and internal customers
* Quote Follow-Ups: Ensure customers have all necessary information and secure orders
* Data Management
Required skills
* Excellent customer service skills, both written and verbal
* Experience working in a manufacturing environment is preferred but not essential
* Organized and efficient
* Attention to detail
* Good time management skills
* Positive, can-do attitude
* Team player
Employee Benefits:
* Basic Salary - £26k - £28k
* Company bonuses
* 25 days holiday per annum plus 8 Bank Holidays
* Up to 7.5% Pension Contribution Match
* Group Life Assurance Policy (up to 5x basic salary for pension scheme members)
* Enhanced Maternity & Paternity entitlements
* Employee Assistance Programme
Working Hours
37.5 hours per week
Monday to Thursday: 08:00am - 16:30pm
Friday: 08:00am - 13:30pm