Digital Support Specialist
other jobs Tate
Added before 66 Days
- England,South East,Hampshire,Eastleigh
- full-time
- £26,000 per annum
Job Description:
Digital Support Specialist
Role: Digital Support Specialist Where: Eastleigh outskirts Salary: £26-28,000pa + overtime
Our client an award winning, leading provider of solutions in their industry are currently looking to recruit a Digital Support Specialist to join their team. This is an excellent opportunity for a motivated team player with a passion for IT and a commitment to delivering excellent customer service.
Responsibilities will include:
Software Installation and Support:
* Install software applications and services for clients.
* Assist with new client software system setups and troubleshoot any issues.
* Digital Product Licensing: * Manage licensing for digital products used clients.
* Liaise with third-party digital license providers to understand their products and integrate them into the suite.
* Client and Internal Support: * Conduct software setups, training sessions, and troubleshooting for clients.
* Support Client Support Managers with client queries regarding digital services and software applications.
* Coordinate with external support teams and manufacturers to address client needs.
Essential Skills:
* Prior experience in IT and customer service roles is preferred.
* Strong understanding of Windows IT systems, including installation, uninstallation, and user/network permission management.
* Proficiency in Microsoft Office products, especially Excel and Word.
* Experience using helpdesk ticketing systems.
* Strong communication skills.
* High attention to detail and accuracy in recording and capturing information.
* Exceptional organizational skills with the ability to prioritize and manage multiple requests simultaneously.
* Ability to work independently, take initiative, and collaborate effectively as a team player.
Working hours: Full-time, Monday - Friday, 9:00 AM - 5:00 PM. Note: Out-of-office hours support will be required once fully trained which is rota based.
If this role is of interest to you and you have the necessary skills and experience please don’t hesitate to apply.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Role: Digital Support Specialist Where: Eastleigh outskirts Salary: £26-28,000pa + overtime
Our client an award winning, leading provider of solutions in their industry are currently looking to recruit a Digital Support Specialist to join their team. This is an excellent opportunity for a motivated team player with a passion for IT and a commitment to delivering excellent customer service.
Responsibilities will include:
Software Installation and Support:
* Install software applications and services for clients.
* Assist with new client software system setups and troubleshoot any issues.
* Digital Product Licensing: * Manage licensing for digital products used clients.
* Liaise with third-party digital license providers to understand their products and integrate them into the suite.
* Client and Internal Support: * Conduct software setups, training sessions, and troubleshooting for clients.
* Support Client Support Managers with client queries regarding digital services and software applications.
* Coordinate with external support teams and manufacturers to address client needs.
Essential Skills:
* Prior experience in IT and customer service roles is preferred.
* Strong understanding of Windows IT systems, including installation, uninstallation, and user/network permission management.
* Proficiency in Microsoft Office products, especially Excel and Word.
* Experience using helpdesk ticketing systems.
* Strong communication skills.
* High attention to detail and accuracy in recording and capturing information.
* Exceptional organizational skills with the ability to prioritize and manage multiple requests simultaneously.
* Ability to work independently, take initiative, and collaborate effectively as a team player.
Working hours: Full-time, Monday - Friday, 9:00 AM - 5:00 PM. Note: Out-of-office hours support will be required once fully trained which is rota based.
If this role is of interest to you and you have the necessary skills and experience please don’t hesitate to apply.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Job number 1451684
metapel
Company Details:
Tate
Our mission is to increase the public?s enjoyment and understanding of British art from the 16th century to the present day and of international moder...