Complaints Officer
  • England,London
  • full-time
  • £35,000 per annum
Job Description:
Complaints Officer
London, Tower Hamlets (Hybrid Working)
Salary: £35,000
Permanent, 37.5 hours
About THCH
When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar - work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home.
If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we’d love for you to be a part of our journey.
About the role
Make a Difference in Customer Service
Do you thrive on resolving issues and ensuring customer satisfaction?
THCH is seeking a passionate Complaints Officer to join our team and play a vital role in improving our customer experience.
About You:
* Experience in complaints handling or problem-solving customer service.
* Excellent communication skills at all levels, written and verbal.
* Strong analytical and investigative skills.
* Ability to work independently and collaboratively.
* A commitment to providing exceptional customer service.
What You’ll Do:
* Investigate complaints, gather information, and recommend solutions.
* Respond to complaints clearly and professionally, ensuring all concerns are addressed.
* Work with colleagues to ensure efficient complaint handling and adherence to procedures.
* Identify areas for improvement and implement changes to enhance customer satisfaction.
* Uphold THCH’s values and commitment to diversity and inclusion.
Apply today and help us build a better future for our customers!
What we offer you
Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.
How to Apply:
To apply please click on…,
Closing date for applications: 25th July 2024 - 12:00 noon
A telephone/MS Teams short interview will take place with longlisted candidates prior to being invited to a full Interview and Assessment. Only candidates successful at application stage will be part of the longlist and only candidates successful at the short interview will be moved to the full interview and assessment stage.
Full Interview & Assessment Date: 30th July 2024
Job number 1451697
metapel
Company Details:
Tower hamlets community housing
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