Graduate Customer Support Consultant - required to join European Software Provider specialising in HR & Payroll Applications.
This is an entry-level position, ideal for recent graduates who are committed to develop themselves and are looking to kick-start their career.
Location: Hybrid/Work From Home - required to work from their London office at least once a week.
Environment: Collaborative, friendly, flexible, diverse and trusting.
As a Graduate Support Consultant you will be involved in every aspect of the business supporting their client base. Dealing with queries on the HR software product via telephone, video & email; Understanding client issues to identify and communicate an appropriate solution; Maintain accurate and up to day records of client interactions and resolutions; contribute to the development of support documentation; Account Management from gaining an in-depth knowledge of the software products; Learn and stay up to date on new products and features.
You will be working in a multilingual team offering a great customer service to clients.
What would make you a good fit?
* Degree educated or international equivalent (Business, Languages or Social Sciences Degree ideally)
* Ability to nurture & build strong working relationships; Conscientious & attentive, with an eye for detail with identifying resolutions to problems
* You have a buzz solving problems and are a fantastic team player
* Strong communication and customer service skills
* Ability to troubleshoot and problem-solve
* Able to work in a fast paced environment and manage multiple tasks simultaneously
* Fluency in a second language (Italian) would be a bonus
You don’t need an IT background but you do need to be bright and passionate about Customer Service with an interest in technology or HR.
Salary: To £25k plus 25 days holidays, flexible working hours, regular social events, remotely and in person, buy/sell annual leave scheme, A culture built on flexibility and trust.