Client Relationship Coordinator
£32,000
London - hybrid

A fantastic opportunity for a confident, proactive and driven candidate to join an established Membership body working closely with the Head of Business Development.

You will provide comprehensive administration support, while optimizing client relationships and ensuring client retention and revenue opportunities are maximised.

This is a fantastic opportunity to develop your experience within a growing department.

The Role:
* Handle inbound email and telephone enquiries, creating records in the Company’s CRM (SalesForce), arrange meetings, diary management, conduct initial discovery meeting where applicable and provide product information to the customer
* Review and prioritise inbound opportunities
* Assist in building quotations
* Handle sales administration processes and maintain records in the Company’s CRM
* Liaise with clients during sales processes, onboarding and support
* Be responsible for midterm client contact to increase proactive account management service
* Organise and conduct various marketing activities including email campaigns, webinars, events
* Be the main point of contact for enquiries, demonstrations, sales and support
* Process orders and ensure payment of invoices
* Analyse and report on visitors
* Support with initial and ongoing competitor analysis
Essential skills and experience:
* Proven experience in a similar sales support role
Experience liaising with customers to provide product information
* Customer facing, customer calls and attending events
* Experience with SalesForce or a similar CRM, although training will be provided
* Proficient at MS Office, Adobe PDF
* Strong verbal and written communications
* Good at building strong relationships with customers
* Strong organisation and prioritisation skills
* Project management
* Detail orientated
* Good commercial awareness


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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective ce of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

Morgan Spencer Limited, registered in England & Wales No: 4254114