Do you have experience in recoveries and collections for a specialist lender?
Are you looking for your next role in a vibrant company with career progression opportunities?
About the company
The company is a premier specialist lender providing bespoke financial solutions including bridging finance, business financing, and mortgage lending. Our dedicated team operates within a vibrant and supportive environment, committed to delivering exceptional service and innovative financial products. We are currently seeking an experienced Customer Account Manager with a strong background in recoveries and collections to join our team.

Recoveries and Collections Account Manager
As a Customer Account Manager specialising in Recoveries and Collections, the core mission of this role is to support customers through the lifecycle of their loan. You will relentlessly deliver a positive experience for our customers even when they are experiencing difficulties. You take pride in delivering the best possible outcomes for every loan, whether it is a straightforward redemption or minimising our losses on a problem loan.

Recoveries and Collections Account Manager Key Responsibilities:
* Manage a portfolio of accounts in arrears, focusing on recoveries and collections.
* Contact clients who have fallen into arrears to assess their situations and develop tailored recovery plans.
* Liaise with solicitors and manage the legal process of repossessions when necessary.
* Provide exceptional customer service, maintaining a compassionate and professional approach.
* Monitor and report on account status and recovery progress.
* Ensure compliance with company policies, regulatory requirements, and industry standards.
* Maintain accurate and up-to-date records of all interactions and transactions.
* Collaborate with internal teams to streamline processes and improve recovery outcomes.

Recoveries and Collections Account Manager Requirements:
* Proven experience in recoveries and collections within the financial sector.
* Experience as a collection agent or in a similar role.
* Strong understanding of bridging finance, business financing, and mortgage arrears.
* Experience in managing repossessions and liaising with solicitors.
* Excellent communication and negotiation skills.
* Strong analytical and problem-solving abilities.
* Ability to work effectively in a fast-paced environment.
* Proficient in using case management and recovery software.

Recoveries and Collections Account Manager Package
* Salary £30,000
* Opportunities for professional development and career progression.
* A supportive and dynamic working environment.
* Comprehensive benefits package, including a medical plan.
* Flexible working arrangements to accommodate personal commitments.

If you are an experienced professional in recoveries and collections and are looking to advance your career with a leading specialist lender, we would love to hear from you

Think that this role is right for you?
Contact us to arrange a call, we’d love to find out more about you.