About The Role

PHS Field Major Customer Account Manager

We have a fantastic opportunity for a Field Major Customer Account Manager. The purpose of this role is to effectively account manage a portfolio of named major accounts (annual spend thresholds – 25k to 100k) withing the hygiene division through: - * Supporting and meeting all customer needs on an ongoing basis.
* Driving new business sales revenue into these existing accounts to deliver individual targets.
* Retention and protection of these accounts.
* Understand the account drivers and individual needs.
* Working with the network of service personnel within PHS to create a ’best in class’ customer experience.
* To deliver against a set of agreed KPI’s and business objectives in line with the Hygiene Sales Strategy.
Key Accountabilities: * Work with the Head of Major Accounts to protect and grow revenue from existing named Major customers.
* Achievement of period, quarter, and annual new business targets.
* Retention of named customers in portfolio.
* Growth of business pool
* Present and gain agreement from all the customers within the portfolio that ensures the customers sees this approach as added value from their current relationship with PHS, that it supports both customer and PHS commercial requirements and supports the customer with continuous improvement and innovation.
* Represent PHS with customers at the appropriate levels in the accounts.
* Build account business plans on top of 5 accounts to ensure working in partnership to drive growth and retention, develop relationships and create long term solutions.
* Proactively identify and develop all levels of contacts within accounts in order to support retention.
* Proactively identify non-compliant sites/accounts and develop future new business opportunities through detailed gap analysis.
* Deliver accurate, detailed management reports including sales forecasting and identify any account risk with action plan to address.
* Accurately forecast and deliver against new business revenue targets.
* Focus on the effectiveness, efficiency, and quality of sales activity not just the quantity – work proactively with a planned schedule of visits to keep the customer up to date ensuring that you get the most from visits and calls.
* Work closely with Customer Relations. Customer Service and Operations centres to ensure customers receive a ’best in class’ service and ensure cancellations are kept to a minimum.
* Resolving operational/service issues in conjunction with the internal support mechanisms.
* Use Salesforce to effectively record, manage and develop opportunities.
* Work with the Tenders team to produce final bids and documents to the customers where appropriate and where there is a need.
* Always look to improve the processes and the way things are done.
* Focus on the root cause of problems and help identify ways to solve them.
* Champion the Sales strategy ensuring the customer is at the heart of what we do.
* Help to promote a culture of excellence in respect of customer service, quality, and improvement.
Skills and requirements: * Excellent communicator.
* Builds rapport with customers easily.
* Commercial and analytical.
* Spots opportunities and capitalise on them.
* Demonstrable understanding of sales methodologies
* Problem solving and decision making capable.
* IT Literate.
* Demonstrable experience in protecting and growing named accounts to deliver against revenue targets.
* Proven track record in a demanding Account Manager role, ideally in the industry.
* Track record of delivering new business and growth from existing account base.
* Strong knowledge of PHS’s marketplaces and competitors or an experience of similar markets
* Proven experience of using a CRM system, preferably SFDC.
The Right Person: * Has high energy and pace.
* Thrives in a high-pressure sales environment
* Is resilient and tenacious in their approach.
* Has high professional and personal standards.
* Can be decisive and resilient.
* Is someone who can challenge respectfully, constructively.
In return for your commitment and expertise, you will receive: * 23 days annual leave including Bank Holidays
* A generous annual salary and OTE.
* Pension scheme
* Ongoing career and development opportunities
* We offer accredited ILM Management training in house and externally.
* A holiday buy and sell scheme (after 6 months within the business)
* Up to £1000 saving with major supermarkets and high street stores via PHS Perks.
* A 24-hour wellbeing helpline
* Full training and support
About phs:
Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff.  We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.