Customer Service Administrator
other jobs , Reed Business Support
Added before 66 Days
- England,Yorkshire and The Humber,West Yorkshire,Huddersfield
- full-time
- £13.00 per hour, inc benefits
Job Description:
We are currently recruiting on behalf of our key client based in Huddersfield who are looking for a temporary Customer Service Administrator (opportunity to go permanent for the right candidate) - immediate start.
Hours of work 37.5 – Monday to Friday
You will be working within a busy team environment.
The successful candidate will be the interface between customers and the company, ensuring accurate information is provided regarding orders pre- and post-delivery.
Day to day of the role:
* Input and upload manually placed orders accurately into the planning system
* Negotiate with customers to arrange suitable delivery dates and times when necessary.
* Perform reconciliation duties depending on customer requirements.
* Update the planning system with details to ensure correct site planning.
* Ensure safety critical defects are addressed promptly, putting the site on stop if necessary.
* Regularly contact customers to close out outstanding SIN issues and update the planning system.
* Answer the customer helpline and respond to requests for information regarding deliveries.
* Handle customer queries, such as providing Proof of Delivery (POD) documents.
* Log customer complaints in the system and escalate to the appropriate party.
* Manage responses to customer complaints within agreed timelines.
* Log KPI information for management reports.
* Collate data on additional costs incurred per customer for monthly charging.
* Support the smooth running of the shift with various administrative tasks.
* Record customer details accurately for site works and ensure all relevant systems and teams are updated for accurate planning.
Required Skills:
* Experience in Customer Services.
* Ability to work to deadlines and manage time effectively.
* Professional and helpful attitude towards customers, colleagues, and the public.
* Strong organisational and communication skills.
* Team player
Benefits:-
* On site car parking
* Competitive hourly rate £13 plus Reed benefits
If you are ready to hit the ground running and make an impact, please apply today!
Hours of work 37.5 – Monday to Friday
You will be working within a busy team environment.
The successful candidate will be the interface between customers and the company, ensuring accurate information is provided regarding orders pre- and post-delivery.
Day to day of the role:
* Input and upload manually placed orders accurately into the planning system
* Negotiate with customers to arrange suitable delivery dates and times when necessary.
* Perform reconciliation duties depending on customer requirements.
* Update the planning system with details to ensure correct site planning.
* Ensure safety critical defects are addressed promptly, putting the site on stop if necessary.
* Regularly contact customers to close out outstanding SIN issues and update the planning system.
* Answer the customer helpline and respond to requests for information regarding deliveries.
* Handle customer queries, such as providing Proof of Delivery (POD) documents.
* Log customer complaints in the system and escalate to the appropriate party.
* Manage responses to customer complaints within agreed timelines.
* Log KPI information for management reports.
* Collate data on additional costs incurred per customer for monthly charging.
* Support the smooth running of the shift with various administrative tasks.
* Record customer details accurately for site works and ensure all relevant systems and teams are updated for accurate planning.
Required Skills:
* Experience in Customer Services.
* Ability to work to deadlines and manage time effectively.
* Professional and helpful attitude towards customers, colleagues, and the public.
* Strong organisational and communication skills.
* Team player
Benefits:-
* On site car parking
* Competitive hourly rate £13 plus Reed benefits
If you are ready to hit the ground running and make an impact, please apply today!
Job number 1453754
metapel
Company Details:
, Reed Business Support
Company size: 2,500–4,999 employees
Industry: Admin, Secretarial
Reed is the largest family-run recruitment business in the world and we?ve been improving lives through work since 1960. We have the UK’s larges...