Senior Customer Service Administrator
Location: Livingston
Salary: £23,000 - £25,000 per year
About Us:
Our client , are experiencing significant growth and are looking for talented individuals to join our dynamic team. We pride ourselves on having a fantastic work culture, a modern office environment, and providing free parking for all our employees.
Role Overview:
We are seeking a Senior Customer Service Administrator to join our thriving team. The ideal candidate will be proficient in handling emails, have extensive telephone experience, and thrive in a fast-paced environment. This role is crucial in ensuring our customers receive the best service and support.
Key Responsibilities:
* Manage and respond to customer inquiries via email and telephone in a timely and professional manner.
* Provide exceptional customer service, addressing and resolving issues effectively.
* Maintain accurate records of customer interactions and transactions.
* Collaborate with other departments to ensure seamless service delivery.
* Assist in training and mentoring junior team members.
Requirements:
* Proven experience in customer service, preferably in a senior administrative role.
* Excellent written and verbal communication skills.
* Strong organizational and multitasking abilities.
* Ability to work efficiently in a fast-paced environment.
* Proficiency in using customer service software and databases.
What We Offer:
* Competitive salary of £23,000 - £25,000 per year.
* A supportive and friendly work culture.
* Modern office facilities.
* Free parking on-site.
* Opportunities for professional development and career progression.
Join us at and be a part of our exciting journey!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.