Job Title: Service Design and Transition Manager
Location: London, UK (Hybrid)
Are you curious, motivated, and forward-thinking? Join a leading Fintech company where you’ll work on challenging and relevant issues in financial services and technology, within a team that values collaboration, innovation, and fun.
About the Team:
Join a small team ensuring that new or changed services are designed and supportable at Go-Live, representing EXTERNAL Clients, Service Management, and Operations.
Key Responsibilities:
* Service Design: Support design of new/changed services for external clients, including processes, systems, roles, resources, and suppliers.
* Transition Planning: Develop and maintain Service Transition Plans, ensuring all criteria are met.
* Governance & Readiness: Implement robust governance, ensure operational readiness, and manage risks.
* Stakeholder Management: Work closely with Project Managers, Operations Managers, and Clients for seamless transitions.
* Continuous Improvement: Review and update the Service Transition methodology.
What You Bring:
* Experience in IT change implementation and service transition within a global business.
* Strong project management skills, ideally with Prince 2/Agile methodologies.
* ITIL/Project Management certification.
* Excellent communication and organizational skills.
* Ability to manage diverse stakeholders and third-party delivery.
* Experience in transition management, infrastructure, and application service planning.
What We Offer:
* A multifaceted role with significant responsibility and opportunities.
* A modern, international work environment with a dedicated team.
* Professional education and personal development opportunities.
* Competitive salary, bonus, and benefits.
* Career development tools and resources.