Customer Service Coordinator
Salary: £12.50ph - £13.50ph (Depending on experience)
Location: Basingstoke
Schedule: Permanent, full-time.
* Office based, 37.5 hours per week.
* Monday - Thursday, 8.00am - 4.30pm.
* Friday - 8.00am - 2.00pm.
Benefits:
* 23 days holiday, plus bank holidays.
* Employer pension contribution.
* On-site parking.
* Employee assistance program (free 24hr helpline from Health Assured).
Reports to: Managing Director.
Company Profile:
Our client is a well-established precision engineering company, who specialise within the design and manufacturing of high precision components. Due to continued growth, our client is now seeking a dynamic and knowledgeable Customer Service Coordinator to join their team.
Main duties/ Responsibilities:
* Communicate technical support to customers.
* Work closely with the engineering teams and production manager to ensure customer requirements are met.
* Provide excellent customer service from initial contact to delivery and after-sales support.
* Liaising with the production manager to ensure that products are delivered on time.
* Provide order status to our customers informing them of any changes to delivery dates.
* Point of contact our customers, manage customer expectations and resolve issues.
* Raising customer quotations.
* Raising sales orders.
* Raising internal contract review documentation.
* Attend sales meetings and represent the sales department at production and project meetings.
Knowledge, skills and Abilities:
* An interest in engineering is beneficial.
* Strong communication and interpersonal skills and dedication to customer satisfaction.
* Works well under pressure while maintaining professionalism.
* Self-motivated, uses initiative and a team player.
* Meticulous attention to detail.
* Confident speaking on the telephone.
* Strong computer skills.
Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.