Role: Ancillary Services Manager
Location: Wigan, Greater Manchester (4-day Working Week Option)
Salary: £26,000 - £30,000 DOE
Established in 2001, our client works with both private clients and the public sector to locate missing Next of Kin and beneficiaries to an estate. Our client is now one of the country’s largest genealogists/heir hunter firms and due to substantial organic growth, are looking to recruit an Ancillary Services Manager.
The Role:
The Ancillary Services Manager will have full autonomy of the UK Asset Search processes as well as provide support for the International Asset Department. The Ancillary Services Manager (secondment) will provide a full service to clients ensuring all searches required have been thoroughly completed and the results are reported back clearly and in the prescribed format. The Ancillary Services Manager (secondment) will liaise between external provides and clients, maintain records and progress all requests in a timely manner.
In addition, the Ancillary Services Manager (secondment) will provide all-round admin support to the Private Client Department as well as support the preparation & distribution of marketing materials for the Project Team. The Ancillary Services Manager (secondment) must have a keen eye for detail and be able to recall & retain information.
Day to day tasks:
* Responding to emails (& responding to calls) regarding any & all Estate Research PC ancillary service enquiries, including but not limited to will searches, UK asset searches, bonds of caution and answering all related correspondence within a timely manner.
* Ordering searches through external providers, including but not limited to, Estate Search, Certainty and for will searches, the National Will Register and for bankruptcy searches the Criminal Records Bureau.
* Liaising between external providers & clients to update them during the progress of any searches/document ordered.
* Reporting search results to clients - accurately write reports in the prescribed format.
* Requesting & providing clients with invoices, and chasing payment, when required.
* Work with colleagues in the ERIAD (Estate Research International Asset Department) to learn their services including processes, timescales & costs in order to provide holiday/absence cover or additional support as & when required.
* Work to deadlines, prioritising workload accordingly.
* Provide support to marketing projects: coordinating & organising the preparation & distribution of marketing materials with the PC Dept. Admin Support Team.
* All general administration duties to support the Private Client department
Other:
* You must be prepared to undertake any ad-hoc duties and you must observe & comply with company policies and procedures always.
The ideal candidate will have/be:
* Strong attention to detail, with excellent communication & organisational skills.
* Strong IT skills, including typing with accuracy.
* Excellent written and verbal skills - including neat/clear handwriting.
* You must be able to retain and recall vast amounts of information.
* Ideally you would have a full driving licence with access to a vehicle or be learning to drive
* Graduate or graduate calibre.
This is a great opportunity and salary is dependent upon experience. Apply now for more details.