My client is seeking an Order Management Co-Ordinator if you speak any European Languages such as German or Dutch this will be of particular interest to them.
Location: Hemel Hempstead - UK
JOB SUMMARY:
Reporting to OM Supervisor for all Business Units. This role is to be pro-active in all areas that fall under the Global Customer Service umbrella, also support of the all team members in other aspects of the OM Role
JOB QUALIFICATIONS:
Education and Formal Training
* ERP system order entry experience with Oracle, Salesforce desirable
* Strong customer support administration background with experience of a recognized service management system
PRIMARY JOB FUNCTIONS:
* Fast paced order Entry in ERP system (Oracle)
* Reviewing the customers orders when in hand (obtain approvals for discounts, non-standard payment terms)
* Support and process of all sales orders relevant to the OM Department to include Material, consumables and Printers orders, and credits associated with faulty goods
* Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise
* Managing shipments and deliveries and responding in a timely fashion to all requests
* Ensuring all orders are processed and completed and followed through in line with SOX procedures
* Any ad hoc administration tasks which are required from time to time
* Monitor OM email inbox and action and respond accordingly
* Work closely with several teams (Account receivable Logistics)
Knowledge, Skills & Abilities
* Practical understanding of the use of purchase orders, credit/debit memos, and invoices
* Building strong relationships with customers through the processing of their orders
* Maintaining excellent procedures and documenting in detail
* Customer focused and enthusiastic at all times
* Experience of working in a multi-national environment
* Ability to multi-task in fast paced environment, and work with minimal supervision
* Self-motivated with the ability to work at all levels within the organisation
* Excellent communication skills
* Ability to work under pressure
* Dutch and or German speaker (does not have to be native speaker)
Desirable
* Administrative background
* Excel skills required
* Oracle, Salesforce experience
* Knowledge of Export: Procedures + Documentations, (understanding Incoterms, Letter of credit) would be a plus.
After training you will have the option for some Hybrid working three days in the office hours of work are 08:30am to 5:00pm